Fast-Paced Café Customer Experience Associate

Marks and Spencer plc (UK); Ellesmere Port; On-site; GBP 12,000 - 15,000; Part time

Job summary

The M&S Café in Ellesmere Port is hiring for a hands-on, high-pressure role. Thursday and Sunday shifts include busy periods where staff deliver warm, five-star service and act as brand ambassadors for the store.

You’ll welcome customers, make recommendations, and help ensure the café operates smoothly during peak times. You’ll be digitally confident, using our tools to take and fulfil orders quickly while maintaining food safety standards, keeping customers moving, and supporting colleagues in

Qualifications

• Digital literacy is essential for taking and fulfilling orders quickly.
• Deliver five-star service during peak periods.
• Support colleagues and maintain standards under pressure.

Responsibilities

• Take and fulfil customer orders efficiently.
• Maintain food safety and cleanliness while managing queues.
• Deliver warm, five-star service to every customer.
• Work with pace and adapt to changing demand.
• Collaborate with the team to keep the café running smoothly.

Skills

Digital literacy

Customer service

Teamwork

Adaptability

Job description

The M&S Café in Ellesmere Port is hiring for a hands-on, high-pressure role. Thursday and Sunday shifts include busy periods where staff deliver warm, five-star service and act as brand ambassadors for the store.

You’ll welcome customers, make recommendations, and help ensure the café operates smoothly during peak times. You’ll be digitally confident, using our tools to take and fulfil orders quickly while maintaining food safety standards, keeping customers moving, and supporting colleagues in