Fast-Paced Café Assistant — Five-Star Service

Marks and Spencer; Sutton Coldfield; On-site; GBP 12,000 - 18,000; Part time

Job summary

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential.

Qualifications

• Experience in cafe/food service preferred.
• Ability to work at pace and stay calm under pressure.
• Comfort using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Serve food and drinks, ensuring quality and presentation.
• Help keep the cafe area clean and well-stocked during busy periods.

Skills

Customer service

Brand ambassador

Teamwork

Digital literacy

Calm under pressure

Tools

POS system

Job description

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential.