Fashion E‑commerce Operations Lead (Warehouse & CS)

Zachary Daniels; Liverpool; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary and benefits

Product discounts for staff, family and friends

Real responsibility in a growing e-commerce brand

Freedom to improve operations

Job summary

A leading fashion brand in Liverpool seeks a Warehouse Manager to oversee warehouse and customer service operations. The ideal candidate has strong experience in logistics and operations, ready to scale systems and lead a team to drive efficiency. Responsibilities include managing day-to-day warehouse functions, implementing a new Warehouse Management System, and enhancing customer service processes. The role offers competitive salary, staff discounts, and real responsibility in a fast-growing e-commerce environment.

Qualifications

• Proven experience in operations, logistics, or warehouse management, ideally from e-commerce or fashion.
• Experience in implementing/managing WMS systems.
• Strong stock control and fulfilment knowledge.
• Detail-oriented, highly organized, and solutions-driven.

Responsibilities

• Oversee day-to-day warehouse operations including deliveries and returns.
• Streamline processes for picking and packing accuracy.
• Lead implementation of a new Warehouse Management System.
• Manage a small warehouse team and drive team culture.
• Handle Customer Service daily queries and improve response processes.

Skills

Operations management

Logistics

Warehouse management

Team leadership

Communication skills

Detail-oriented

Organizational skills

Tools

Warehouse Management Systems (WMS)

Job description

A leading fashion brand in Liverpool seeks a Warehouse Manager to oversee warehouse and customer service operations. The ideal candidate has strong experience in logistics and operations, ready to scale systems and lead a team to drive efficiency. Responsibilities include managing day-to-day warehouse functions, implementing a new Warehouse Management System, and enhancing customer service processes. The role offers competitive salary, staff discounts, and real responsibility in a fast-growing e-commerce environment.