Fan Experience & Support Specialist

LFC Foundation; Liverpool; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Contributory pension scheme matching 5

Life Assurance Cover

Free financial guidance and mortgagead

Car salary sacrifice scheme

Cycle to Work scheme

Season ticket loan purchase

Exclusive shopping discounts & cashbck

Will Writing Service

Employee Assistance Programme

Medicash Health Cash Plan

Volunteering opportunities

Special LFC perks - LFCTV GO access &

Job summary

Liverpool Football Club is seeking a customer-focused individual to join the Supporter Services team on a fixed-term contract (3 months), with base at Anfield Stadium. You will manage supporter contacts across multiple channels, resolve queries, and promote services while maintaining data integrity and brand standards.

The role requires excellent communication skills, a proactive, flexible team player who can adapt to a busy environment and handle sensitive information with care.

Responsibilities

• Handle inbound and outbound supporter contacts across phone, email, web chat and face-to-face.
• Provide accurate information and promote relevant services to supporters.
• Record and process administration tasks as needed.
• Represent the Liverpool Football Club brand with high-quality interactions and secure data handling.
• Follow club policies on security, data management and payments.
• Work collaboratively as part of the wider Supporter Services team.
• Capture reasons for contact to aid planning and root-cause analysis.

Job description

Liverpool Football Club is seeking a customer-focused individual to join the Supporter Services team on a fixed-term contract (3 months), with base at Anfield Stadium. You will manage supporter contacts across multiple channels, resolve queries, and promote services while maintaining data integrity and brand standards.

The role requires excellent communication skills, a proactive, flexible team player who can adapt to a busy environment and handle sensitive information with care.