Fan Support & Service Specialist – Temporary, Stadium-based

Career Choices Dewis Gyrfa Ltd; Liverpool; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

25 days holiday

Contributory pension scheme

Cycle to Work scheme

Season ticket loans

Discounts and cashback

Job summary

Liverpool Football Club and Athletic Grounds Limited is seeking a customer-focused supporter services assistant on a fixed-term contract based at Anfield Stadium. The role involves handling inbound and outbound queries across multiple channels and delivering high-quality service while safeguarding supporter data.

Successful candidates will be comfortable with a busy environment, possess strong communication skills, and be prepared to work flexible hours on a 3-month assignment, with a

Qualifications

• Customer-focused and people-oriented
• Excellent verbal and written communication skills
• Flexible team player able to adapt in a busy environment
• Self-motivated and able to work independently when needed

Responsibilities

• Handle inbound and outbound fan queries via phone, email, web chat and in person
• Provide information on club products and services clearly and accurately
• Record supporter interactions for future planning and root cause analysis
• Adhere to security, data management and payment handling guidelines
• Deliver consistently high-quality interactions and protect supporter data

Skills

Customer focus

Verbal and written communication

Team player

Flexibility

Self-motivated

Conflict management

Digital literacy

Microsoft Office

Tools

Microsoft Office

Job description

Liverpool Football Club and Athletic Grounds Limited is seeking a customer-focused supporter services assistant on a fixed-term contract based at Anfield Stadium. The role involves handling inbound and outbound queries across multiple channels and delivering high-quality service while safeguarding supporter data.

Successful candidates will be comfortable with a busy environment, possess strong communication skills, and be prepared to work flexible hours on a 3-month assignment, with a