Fan Experience & Support Coordinator (Matchdays & Weekends)

Manchester City FC; Manchester; On-site; GBP 21,000 - 30,000; Full time

Job summary

Manchester City FC seeks a Fan Support Coordinator to assist supporters with sales and information across matchdays and non‑matchday events. You will respond to enquiries, process purchases and ensure accurate fulfilment across our sales channels.

The role requires friendly, reliable service, strong communication, and the ability to work evenings and weekends on matchdays in Manchester. Training and a collaborative team environment are provided at the Etihad Stadium.

Qualifications

• Experience in a customer sales and service environment.
• Clear and effective communication skills.
• Ability to organise tasks and meet deadlines.
• Comfortable following procedures, quality checks and reconciliations.
• Availability to work matchdays including evenings and weekends.

Responsibilities

• Respond to enquiries and help supporters complete purchases and access information across sales and service channels.
• Sell and fulfil sales and service products and resolve queries to an appropriate outcome.
• Follow ticket quality and fulfilment procedures and reconcile activity for dependable service.
• Organise a varied workload and build positive relationships with supporter groups.
• Share ideas to improve processes and the supporter experience.
• Collaborate with team to meet service targets.

Skills

Customer service

Communication

Time management

Quality checks

Problem solving

Matchday availability

Job description

Manchester City FC seeks a Fan Support Coordinator to assist supporters with sales and information across matchdays and non‑matchday events. You will respond to enquiries, process purchases and ensure accurate fulfilment across our sales channels.

The role requires friendly, reliable service, strong communication, and the ability to work evenings and weekends on matchdays in Manchester. Training and a collaborative team environment are provided at the Etihad Stadium.