Stadium Tour Host & Souvenir Photo Sales
City Football Group
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Manchester City is seeking a friendly, on-site Visitor Experience Assistant based at the Etihad Stadium in Manchester. You will warmly welcome guests for Stadium Tours, manage check-ins, and use VEGA to sell photos, videos and merchandise while meeting daily sales targets.
You’ll support the VR experience and handle admin tasks in Excel and Word. Ideal candidates will have strong face-to-face customer service, experience with till systems, and good knowledge of the Premier League and Manchester
Qualifications
- Experience delivering face-to-face customer service in a visitor-facing environment.
- Experience using till and booking systems accurately.
- Proficient with Microsoft Excel and Word for day-to-day tasks.
- Able to stay organised and pay close attention to detail across guest and sales activity.
- GCSE Maths and English at Grade C or above, or an equivalent qualification.
Responsibilities
- Welcome visitors and check them in for Stadium Tours.
- Provide clear information and use booking systems accurately.
- Sell souvenir photography, videos and merchandise in person.
- Capture guest preferences and offer additional products to meet needs.
- Support the Tours VR experience and assist with admin tasks using Excel/Word.
Skills
Education
Tools
Job description
Manchester City is seeking a friendly, on-site Visitor Experience Assistant based at the Etihad Stadium in Manchester. You will warmly welcome guests for Stadium Tours, manage check-ins, and use VEGA to sell photos, videos and merchandise while meeting daily sales targets.
You’ll support the VR experience and handle admin tasks in Excel and Word. Ideal candidates will have strong face-to-face customer service, experience with till systems, and good knowledge of the Premier League and Manchester
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
