Fan Experience & Support Coordinator (Matchdays)

Manchester City; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Manchester City is recruiting Fan Support Coordinators in Manchester to help create a welcoming, reliable experience for supporters across matchdays and non-matchday events.

Roles include full-time, part-time and casual positions with mandatory matchday duties. An assessment centre will be held at the Etihad Stadium on Monday 30 November 2026, and a DBS check applies to all UK-based CFG roles. Closing date is 22 November 2026.

Qualifications

• Experience in a customer sales and service environment.
• Clear and effective communication skills.
• Able to organise tasks, manage changing priorities and work accurately to deadlines.
• Comfortable following operational procedures, quality checks and reconciliation.
• Availability to work matchdays, including evenings and weekends, in Manchester.

Responsibilities

• Provide friendly, courteous service and respond to supporter enquiries.
• Help supporters complete purchases and access the right information.
• Sell and fulfil sales and service products, resolving queries and issues.
• Follow ticket quality and validity procedures and reconcile fulfilment activity.
• Build positive relationships with supporter groups and contribute to service targets.

Skills

Customer service

Communication

Organisation

Time management

Attention to detail

Job description

Manchester City is recruiting Fan Support Coordinators in Manchester to help create a welcoming, reliable experience for supporters across matchdays and non-matchday events.

Roles include full-time, part-time and casual positions with mandatory matchday duties. An assessment centre will be held at the Etihad Stadium on Monday 30 November 2026, and a DBS check applies to all UK-based CFG roles. Closing date is 22 November 2026.