Fan Support Coordinator - Assessment Centre

City Football Group; Manchester; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

City Football Group in Manchester is seeking a Fan Support Coordinator for our assessment centre and ongoing matchday roles. You will deliver friendly, accurate service and help supporters complete purchases across sales and service channels.

You’ll sell and fulfil products, resolve queries, and follow quality controls to ensure dependable service. The role also involves organising a varied workload and building positive relationships with supporter groups.

Qualifications

• Experience in a customer sales and service environment.
• Strong communication skills and respectful engagement.

Responsibilities

• Provide friendly, courteous service and respond to enquiries.
• Sell and fulfil sales and service products and manage enquiries.
• Follow ticket quality and fulfilment procedures for accurate delivery.
• Organise workload and build positive relationships with supporter groups.

Skills

Customer service experience

Clear communication

Task organization

Quality checks & reconciliation

Query resolution

Availability for matchdays

Job description

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Fan Support Coordinator - Assessment Centre

Location: Manchester, GB

Full Time / Part Time: Variable Hours

Contract Type: Permanent

Join Manchester City in a Manchester-based Fan Support Coordinator opportunity and help create a welcoming, reliable experience for supporters across matchdays and non-matchday events. Full-time, part-time and casual roles are available. All opportunities include matchday work, so regular evening and weekend availability is essential.

We will be hosting a Fan Support Coordinator Assessment Centre at the Etihad Stadium on Monday 30th November 2026, this event is an opportunity to demonstrate your customer service approach and be considered for the role, or roles, that best match your experience and plans.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Our Fan Support team helps supporters access the sales and services they need across every available contact channel, at our stadia and for non-matchday events. The team combines helpful service, accurate fulfilment and practical problem-solving to make each interaction clear, consistent and positive.

The Role

As a Fan Support Coordinator, you will be part of the day-to-day operation that supports Manchester City’s Fans. You will provide friendly, courteous service, respond to enquiries and help supporters complete purchases and access the right information across our available sales and service channels.

You will sell and fulfil sales and service products, resolve queries and manage issues through to an appropriate outcome. Accuracy matters: you will follow ticket quality and validity procedures, complete relevant checks and reconcile fulfilment activity so that supporters receive a dependable service.

Working independently and as part of a collaborative team, you will organise a varied workload, build positive relationships with supporter groups and contribute to service targets. You will also share practical ideas that can improve our processes and the experience we provide.

What You’ll Bring

• Experience in a customer sales and service environment, with a focus on helpful and accurate support.
• Clear and effective communication skills, with the ability to engage respectfully with people at all levels.
• Ability to organise tasks, manage changing priorities and deliver accurately to agreed deadlines.
• Comfortable following operational procedures, quality checks and reconciliation processes.
• Ability to resolve customer queries thoughtfully and recognise when an issue needs additional support.
• Availability to work matchdays, including evenings and weekends, in Manchester.

Application deadline: 22 November 2026

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.