Fan Support Coordinator - Assessment Centre

Manchester City FC; Manchester; On-site; GBP 21,000 - 30,000; Full time

Job summary

Manchester City FC seeks a Fan Support Coordinator to assist supporters with sales and information across matchdays and non‑matchday events. You will respond to enquiries, process purchases and ensure accurate fulfilment across our sales channels.

The role requires friendly, reliable service, strong communication, and the ability to work evenings and weekends on matchdays in Manchester. Training and a collaborative team environment are provided at the Etihad Stadium.

Qualifications

• Experience in a customer sales and service environment.
• Clear and effective communication skills.
• Ability to organise tasks and meet deadlines.
• Comfortable following procedures, quality checks and reconciliations.
• Availability to work matchdays including evenings and weekends.

Responsibilities

• Respond to enquiries and help supporters complete purchases and access information across sales and service channels.
• Sell and fulfil sales and service products and resolve queries to an appropriate outcome.
• Follow ticket quality and fulfilment procedures and reconcile activity for dependable service.
• Organise a varied workload and build positive relationships with supporter groups.
• Share ideas to improve processes and the supporter experience.
• Collaborate with team to meet service targets.

Skills

Customer service

Communication

Time management

Quality checks

Problem solving

Matchday availability

Job description

Location: Manchester, GB

Full Time / Part Time: Variable Hours

Contract Type: Permanent

Join Manchester City in a Manchester-based Fan Support Coordinator opportunity and help create a welcoming, reliable experience for supporters across matchdays and non-matchday events. Full-time, part-time and casual roles are available. All opportunities include matchday work, so regular evening and weekend availability is essential.

We will be hosting a Fan Support Coordinator Assessment Centre at the Etihad Stadium on Monday 30th November 2026, this event is an opportunity to demonstrate your customer service approach and be considered for the role, or roles, that best match your experience and plans.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long‑term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Our Fan Support team helps supporters access the sales and services they need across every available contact channel, at our stadia and for non-matchday events. The team combines helpful service, accurate fulfilment and practical problem-solving to make each interaction clear, consistent and positive.

The Role

As a Fan Support Coordinator, you will be part of the day-to-day operation that supports Manchester City’s Fans. You will provide friendly, courteous service, respond to enquiries and help supporters complete purchases and access the right information across our available sales and service channels.

You will sell and fulfil sales and service products, resolve queries and manage issues through to an appropriate outcome. Accuracy matters: you will follow ticket quality and validity procedures, complete relevant checks and reconcile fulfilment activity so that supporters receive a dependable service.

Working independently and as part of a collaborative team, you will organise a varied workload, build positive relationships with supporter groups and contribute to service targets. You will also share practical ideas that can improve our processes and the experience we provide.

What You’ll Bring

• Experience in a customer sales and service environment, with a focus on helpful and accurate support.
• Clear and effective communication skills, with the ability to engage respectfully with people at all levels.
• Ability to organise tasks, manage changing priorities and deliver accurately to agreed deadlines.
• Comfortable following operational procedures, quality checks and reconciliation processes.
• Ability to resolve customer queries thoughtfully and recognise when an issue needs additional support.
• Availability to work matchdays, including evenings and weekends, in Manchester.