Fan Engagement Manager

Newcastle United Football Club; Newcastle upon Tyne; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a vibrant organization as a Fan Engagement Manager, where you will lead initiatives to enhance fan experiences. This role is pivotal in ensuring that supporters feel heard and valued, directly impacting the Club's reputation and success. Collaborate with various departments to implement strategies that resonate with fans, both on match days and beyond. If you have a passion for sports and a commitment to community engagement, this is your chance to make a meaningful difference in a dynamic environment.

Benefits

Flexible working hours

Employee bonus scheme

Life assurance

Free parking

Discount at Club Shop

Free GP appointments

Wellbeing Resources

Legal and Financial Support

Pension contribution

Free lunch

Qualifications

• Significant experience in a customer/supporter service and engagement role.
• Experience in handling sensitive matters discreetly and collaboratively.

Responsibilities

• Lead the delivery of the Club's Fan Engagement Plan.
• Collaborate with key departments to drive fan engagement initiatives.

Skills

Fan Engagement

Customer Service

Leadership

Project Management

Communication

Education

Customer Engagement Qualification

Business Administration

Project Management Qualification

Job description

Join to apply for the Fan Engagement Manager role at Newcastle United Football Club

Join to apply for the Fan Engagement Manager role at Newcastle United Football Club

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We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for an experienced Engagement Manager to work with our Head of Supporter Services to lead in the delivery of the Club's Fan Engagement Plan, adhering to the Premier League Fan Engagement framework.

You will collaborate with key departments to drive fan engagement initiatives, promoting effective communication and engagement with fans in the right forums.

With line management responsibility, you will oversee fan initiatives, ensuring they align with agreed targets while assessing overall engagement effectiveness

You will also work closely with external peers across football to incorporate insights from other clubs, and devise strategies for match day and non-matchday activities based on fan trends.

It is vitally important that our supporters feel that their voices are heard and as such you will also collaborate with the Head of Supporter Services to deliver, manage, and implement actions for Fan Advisory Board meetings and working group sessions.

A key measure of success in this role will be an increase the Club’s score in the Premier League’s Matchday Fan Experience survey.

Your impact

You will have significant experience in a similar role, as well as significant leadership experience in a customer/supporter service and engagement role. With a high degree of integrity and person-centred approach you will have experience in handling sensitive matters discreetly and resolving them in a collaborative and engaging way.

Familiarity with the sports industry (particularly football), previous experience in a fan engagement role and a knowledge of fan behaviour and trends are highly desirable, as is a recognised qualification in Customer Engagement, Business Administration, Project Management, or equivalent.

About the team

Joining our Supporter Services team you will work closely with the Head of Supporter Services and manage, coach and lead our Fan Engagement and Events Coordinator.

Location

This role is based in Newcastle upon Tyne, with an expectation of working 3 days per week from the office. Please note, if you are not located in the Northeast and unable to relocate, we regret that we will not be able to progress your application.

Why choose us?

We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.

How to apply

For further information on this role and about the club and our values please visit our careers page.

Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.

Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Public Relations, and Sales

• Industries

  Spectator Sports, Sports Teams and Clubs, and Performing Arts and Spectator Sports

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