Family Support Worker - Social Care

Civic Recruitment Limited

Wirral

On-site

GBP 21,000 - 32,000

Full time

14 days+

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Job summary

Civic Recruitment Limited is recruiting for a Family Support Worker in the Children’s Social Care sector in Wirral. The role involves supporting vulnerable children and families, working with social workers and partner agencies to promote safety and well-being. It includes direct work, care planning, assessments, and multi-agency collaboration.

The 3-month contract offers hybrid working with local authority oversight and requires NVQ Level 3 in relevant care fields, plus safeguarding experience.

Qualifications

NVQ Level 3 in health and social care or equivalent qualification.
Experience in safeguarding and working with children and families.
Ability to work with multi-agency partners and maintain accurate records.

Responsibilities

Provide practical, emotional and social support to children, young people and families.
Assist in assessments, care planning and reviewing interventions.
Identify risks and safeguarding concerns and escalate as required.
Facilitate family contact sessions and support relationship building.
Engage with health, education, police, housing and voluntary services as needed.
Maintain high-quality case notes and reports and assist social workers.

Skills

Strong communication

Interpersonal skills

Risk assessment

Report writing

Relationship building

IT skills

Education

NVQ Level 3 in Health & Social Care, Children & Young People's Services, Family Support, Early Years, Youth Work, or equivalent

NVQ Level 4 or higher in a relevant discipline

Degree in Social Work, Youth Work, Education, Psychology, Social Care, or related subject

Tools

Case management systems

Job description

Wirral, United Kingdom | Posted on 08/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a Local Authority

Job Title: Family Support Worker – Children’s Social Care

Job Purpose

To contribute to the delivery of an effective Children’sSocialCare Service, supporting vulnerable children, young people, and familiesto achieve positive outcomes. The post holder will provide practical,emotional, and social support, working closely with social workers and partneragencies to promote the safety, welfare, wellbeing, and development of childrenaged 0–25.

The role involves undertaking direct work with children andfamilies, supporting care planning and assessments, identifying risks andsafeguarding concerns, facilitating family contact, and contributing tochild-centred interventions that empower families and promote resilience.

Key Responsibilities

Child and Family Support

Providepractical, emotional, and social support to children, young people, and families.
Undertake direct work with children and families in their homes and within the community.
Assist in implementing Children in Need, Child Protection, Early Help, and Looked After Children plans.
Promote positive outcomes through child-centred and family-led approaches.
Support children and young people to participate in decisions affecting their lives.

Assessment and Care Planning

Contribute to assessments, care planning, reviews, and interventions.
Gather information and observations to assist social workers in assessing needs and risks.
Support family-led planning and contribute towards achieving agreed outcomes.
Maintain accurate and timely records of all interventions and observations.

Safeguarding and Risk Management

Identify, assess, and report risks to children and young people.
Undertake home visits, welfare checks, and community-based support activities.
Ensure safeguarding concerns are managed and escalated in line with legislation, policies, and procedures.
Support social workers during Child Protection investigations, including Section47 enquiries.

Family Contact and Relationship Building

Facilitate and supervise contact sessions between children and birth family members as outlined within care plans.
Provide transportation and practical support where required.
Build positive relationships with children, young people, and families to promote engagement and trust.

Crisis Intervention and Emergency Support

Respond to urgent situations to help keep children safely within their family environment whenever possible.
Provide emergency and crisis interventions, including practical support with immediate needs such as shopping, fuel, and household essentials.
Where required, participate in emergency support arrangements to prevent family breakdown.

Multi-Agency Working

Work collaboratively with colleagues and external agencies, including:
Health Services
Education Providers
Police
Housing Services
Voluntary and Community Organisations
Faith Groups
Make referrals and signpost families to relevant services and support networks.

Administrative Responsibilities

Maintain accurate, high-quality case records on the local authority’s case management systems.
Prepare reports, records, and documentation as required.
Provide administrative and practical support to qualified social workers.
Attend supervision sessions, team meetings, and performance reviews.

Equality, Diversity and Inclusion

Promote inclusive practice and equality of opportunity.
Respect and support the diversity, identity, culture, and beliefs of children, young people, and families.
Challenge discrimination and inappropriate practice when identified.
Experience working with children, young people, and families in a support, safeguarding, education, health, or social care environment.
Experiences supporting vulnerable children and families with complex needs.
Experience conducting home visits and community-based interventions.
Experience working within a multi-agency environment.
Experience maintaining accurate records and case notes.
Understanding of child development and family dynamics.
Experience within Children's Social Care.
Experience facilitating supervised family contact.
Experiences supporting court-related work and safeguarding investigations.
Local Authority experience.

Essential Qualifications

NVQ Level 3 in Health & Social Care, Children & Young People's Services, Family Support, Early Years, Youth Work, or equivalent relevant qualification.

Desirable Qualifications

NVQ Level 4 or higher in a relevant discipline.
Degree in Social Work, Youth Work, Education, Psychology, Social Care, or related subject.
Child Protection Training.
First Aid Qualification.

Knowledge and Skills

Knowledge of safeguarding legislation, policies, and procedures.
Understanding of child development and attachment theory.
Knowledge of Children in Need, Child Protection, and Looked After Children processes.
Strong communication and interpersonal skills.
Ability to build positive relationships with children and families.
Ability to identify and manage risk appropriately.
Good report writing and record-keeping skills.
Ability to work independently and as part of a multidisciplinary team.
Competent IT skills and experience using case management systems.