Family Support Worker

eTeach UK Limited; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Job summary

Compass Community Schools is seeking a Family Support Coordinator to join the therapeutic pastoral team in Milton Keynes. You will work closely with the Therapeutic Pastoral Lead and SLT to support pupils and families, improve attendance, and lead safeguarding initiatives.

Role requires trauma-informed practice, strong communication, and collaboration with social workers and carers. DBS checks apply and training is mandatory to support school priorities.

Qualifications

• Experience with children and young people with SEMH needs and complex trauma.
• Well-grounded safeguarding knowledge and ability to follow guidance.
• Willingness to work towards Level 5 pastoral qualification.

Responsibilities

• Provide targeted support for pupils and families to improve attendance and engagement.
• Act as Deputy Designated Safeguarding Lead (DDSL) per statutory guidance.
• Collaborate with families and external agencies to reduce barriers.
• Lead and coordinate interventions for pupils and families.
• Maintain records and contribute to reports.

Skills

Empathy

Communication

Collaboration

Trauma-informed

Education

English & Maths L2

Pastoral Level 3

DSB Level 3

Tools

CPOMS

Job description

Compass Community Schools support children and young people to overcome barriers to learning through a therapeutic and nurturing approach. Our vision is to inspire learners to make positive life choices and maximise their future opportunities.

Main Purpose of the Role

The Family Support Coordinator plays a key role in the school's holistic and therapeutic approach, working closely with the Therapeutic Pastoral Lead and Senior Leadership Team.

Key responsibilities include:

• Providing targeted support and interventions for pupils and families to improve attendance, engagement, behaviour and learning.
• Acting as a Deputy Designated Safeguarding Lead (DDSL), ensuring safeguarding procedures are followed in line with statutory guidance.
• Working collaboratively with families and external agencies to identify and reduce barriers, risks and vulnerabilities.
• Supporting Behaviour and Attitudes, Personal Development, Early Help and safeguarding initiatives.
• Monitoring pupil progress and family engagement, contributing to school improvement priorities.
• Acting as a strong link between home and school through coordinated support plans and interventions.

Key Responsibilities

• Promote the school's ethos and values.
• Monitor attendance, behaviour and safeguarding records, including CPOMS and school data systems, and implement actions where concerns are identified.
• Lead and coordinate interventions for pupils and families to improve attendance, behaviour and engagement.
• Develop positive relationships with parents, carers, social workers, foster carers and other professionals.
• Demonstrate a strong understanding of trauma, adverse childhood experiences (ACEs) and their impact on children's learning and wellbeing.
• Deliver and evaluate 1:1 mentoring and targeted support programmes.
• Lead on family engagement initiatives, including home visits when required.
• Signpost families to appropriate support services and agencies.
• Build effective partnerships within the local community and wider Compass network.
• Monitor safeguarding concerns daily and ensure timely action is taken.
• Attend Team Around the Child (TAC) meetings and multi-agency reviews.
• Maintain accurate records and contribute to statutory and internal reports.
• Engage in ongoing professional development and mandatory training.
• Promote equality, inclusion and anti-discriminatory practice.

Organisational Responsibilities

• Support pupils by removing barriers to attendance, learning and participation.
• Follow school policies, procedures and safeguarding practices.
• Contribute to Individual Learning Plans (ILPs) and pupil support strategies.
• Maintain confidentiality and comply with data protection requirements.
• Use electronic systems effectively and accurately.
• Represent the school at relevant professional and multi-agency meetings.
• Work flexibly to meet the needs of the school and its pupils.

Experience working with children and young people with SEMH needs and complex trauma.

Level 2 English and Maths and Level 2/3 qualification (or equivalent); willingness to work towards a Level 5 pastoral qualification.

DSL Level 3 qualification or willingness to obtain prior to commencing the role.

Strong understanding of safeguarding, child protection and the impact of abuse and ACEs.

Ability to work effectively within a multi-agency environment.

Excellent communication, literacy and numeracy skills.

Ability to positively influence and support colleagues.

Empathetic, energetic, resilient and solution-focused approach.

Full UK driving licence and access to appropriate insurance for business use.

Commitment to health and safety, equality and inclusion.

Safeguarding

Compass Community Schools is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment and work in accordance with the school's safeguarding and child protection policies.

Successful candidates will be subject to enhanced DBS and relevant pre-employment checks, including social media screening. Compass Community Schools is an equal opportunities employer committed to creating a diverse and inclusive workplace.