Family Support Worker

Barnardo's; Hale; On-site; GBP 22,000 - 28,000; Full time

Job summary

Barnardo's is seeking a Family Support Worker to join Surrey Family Centres. You will work with children, young people and their families, delivering evidence-based support and signposting through a bespoke programme. The role involves home visits, group sessions, and collaboration with partners to ensure integrated services.

You will manage a caseload of 12–15 families, complete assessments, and contribute to safeguarding and outcome delivery. A compassionate, organised approach is essential.

Qualifications

• Experience of working directly with families with complex needs.
• Experience of working with issues such as family breakdown, domestic violence/abuse, and attachment difficulties.
• Ability to contact agencies to support families and gather information during visits.

Responsibilities

• Work with children and young people delivering evidence-based support and demonstrate impact of intervention.
• Facilitate group-work with peers in the centre and at venues around Surrey as needed.
• Support universal and targeted interventions on a one-to-one or group basis to meet outcomes.
• Collaborate with the wider team and local partners for integrated service delivery.
• Develop the Centre as a safe place for children, young people and families to access support.
• Hold a caseload of 12–15 families and complete assessments.
• Work with families at home and in the community, including risk assessments and gathering family views.

Skills

Caseload management

Group facilitation

Multi-agency working

Risk assessment

Time management

Home visits

Communication with diverse communities

Job description

Surrey Family Centres are a commissioned service supporting families with complex and multiple needs with children aged 0-19 years/25 (SEND) years. The Family Support team receive targeted referrals from Surrey County Council's cSPA. The Family Support Worker meets the allocated family on a regular basis and provides support and signposting through a bespoke programme of work, focused on the child or young person and their family's targeted needs. Our ambition is to empower the parents and carers with new knowledge and skills, while also building resilience and providing essential emotional support. The Family Support Worker will be based in the Family Centre (there are 2 sites - Loseley Fields and Hale) and will be a supportive contact for children, young people, families and professionals.,

• Work with children and young people delivering evidence-based support, demonstrating the difference made from the intervention.
• Facilitate group-work with peers in the centre and in venues around Surrey when needed.
• Support and deliver universal and targeted interventions, on a one to one or group basis to achieve positive outcomes alongside the 10 Supporting Families Outcomes.
• Work in partnership with the wider team and local partners to ensure a joined up and fully integrated service provision.
• Support the development of the Centre as a safe place for children, young people and their families to access for support and information.
• Hold a caseload of between 12 to 15 families.
• Complete assessments.
• Work with the family in their home and in the community.Experience of working directly with families with complex needs.
• Experience of working with issues of family breakdown, domestic violence/abuse, and attachment difficulties.
• Ability to communicate effectively with clients from culturally diverse communities and demonstrate sensitivity to their needs.
• Ability to appropriately challenge other professionals to promote the rights of the service users.
• Someone who is approachable, non-judgemental, friendly, kind, calm, creative and resilient.
• Someone with excellent organisation and time-management skills.
• Knowledge and experience of multi-agency working.
• Ability to contact agencies and practitioners to support families and gather information - making initial visits to families to risk assess, gather accurate personal information, gain family views, and begin to assess the strengths, needs and goals of the whole family in a holistic way.
• Ability to work holistically keeping the children as the focus of work to improve outcomes and ensure safeguarding - visits with children held at school and home to include their lived experience.
• Ability to assess and analyse family function, dynamics, routines and relationships within the family home to help to identify the root causes of difficulties to inform the Early Help Assessment within 45 calendar days.
• Experience of detailed case recording and an understanding of the importance of keeping timely and accurate case notes.
• Someone with their own car, who is able to travel across the borough to meet with the parents/carers on their caseload.
• Experience delivering groups and sessions.