Family Support Coordinator

Charity People; Ealing; On-site; GBP 12,000 - 18,000; Part time

Job summary

Charity People are recruiting for a well-established charity to appoint a Family Support Coordinator to assist families with children under five. The role involves coordinating support services, managing volunteers and safeguarding. Travel across Ealing, London, is required.

The position is a temporary contract (3-6 months) with potential to become permanent. The role requires compassion, organisation, and confidence working with families facing complex circumstances.

Qualifications

• Experience supporting children, families, parents, or vulnerable adults.
• Knowledge of safeguarding and risk assessment processes.
• Experience coordinating volunteers or managing volunteers.

Responsibilities

• Managing referrals and carrying out family assessments.
• Recruiting, training and supervising a volunteer network around 30 volunteers.
• Conducting DBS and reference checks.
• Providing supervision and development opportunities for volunteers.
• Managing safeguarding concerns and escalating as appropriate.
• Maintaining accurate records using Lamplight and other systems.
• Building relationships with social workers, health professionals and community organisations.
• Organising volunteer training sessions, coffee mornings and family events.
• Promoting the charity and its services within the local community.

Skills

Family support experience

Safeguarding & risk assessment

Volunteer coordination

Perinatal mental health knowledge

Verbal and written communication

IT skills & case management

Tools

Lamplight

Microsoft Office

Job description

Family Support Coordinator
Temporary contract, 3-6 Months, could become permanent
15 Hours per Week
£15.59 PAYE, plus £1.88 holiday pay per hour, £30,000 FTE

Travel required (by car) across Ealing, London

Are you passionate about supporting families facing challenging circumstances and helping communities thrive?

Charity People are recruiting for a well-established charity to find them a Family Support Coordinator to support families with children under five.

This is a rewarding opportunity to make a tangible difference to parents and carers experiencing a range of complex challenges, including perinatal mental health concerns, housing difficulties, domestic abuse, immigration issues, multiple births, and social isolation.

Working closely with families, volunteers, social workers, and partner agencies, you will play a key role in coordinating support services, managing volunteers and ensuring families receive the help they need at the right time.

This varied role combines family support, volunteer management, and safeguarding responsibilities. You’ll assess referrals, coordinate support for families, recruit and supervise volunteers, and maintain strong relationships with local services and professionals.

Key responsibilities:

• Managing referrals and carrying out family assessments
• Supporting families with a range of additional and complex needs
• Recruiting, training and retaining a volunteer network of around 30 volunteers
• Conducting DBS and reference checks
• Providing volunteer supervision, support and development opportunities
• Managing safeguarding concerns and escalating where appropriate
• Maintaining accurate records using Lamplight and other systems
• Building relationships with social workers, health professionals and community organisations
• Organising volunteer training sessions, coffee mornings and family events
• Promoting the charity and its services within the local community

We are looking for someone who is compassionate, organised and confident working with families experiencing complex circumstances.

You will bring:

• Experience supporting children, families, parents, or vulnerable adults
• Knowledge of safeguarding and risk assessment processes
• Experience in volunteer coordination, recruitment, or management
• Understanding of perinatal mental health and family support services
• Excellent verbal and written communication skills
• Strong IT skills, including Microsoft Office and case management systems such as Lamplight
• The ability to build effective relationships with families, volunteers, and partner agencies
• A flexible approach and willingness to occasionally work evenings or weekends

A full UK driving licence and access to a vehicle is essential, and it would be highly desirable to live in or around Ealing, as the role involves community based work and home visits around Ealing.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.