Family Hub Business Support Officer - North Locality

Cheshire East Council; Congleton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced annual leave

Buy extra leave

Flexible working

Green car salary sacrifice

White goods salary sacrifice

Enhanced public pension

Cycle to work

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a full-time Family Hub Business Support Officer to drive high-quality administrative and business support across Family Hubs. You will oversee a team of Family Advisors, manage performance data reporting, and ensure robust financial processes to support services for children, young people and families.

The role requires strong organisational and communication skills, with experience in supervision and financial administration, and proficiency in Microsoft Office,

Qualifications

• Experience of managing or supervising administrative or business support teams.
• Experience of working with information management systems and maintaining data quality.
• Strong organisational skills.
• Experience of financial administration.
• Excellent communication.
• A commitment to improving outcomes for children, young people and families.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• Recruit, develop and manage administrative and financial procedures and systems.
• Coordinate resource allocation to ensure staff coverage and efficiency.
• Respond to routine and complex enquiries embedding the Making Every Contact approach.
• Ensure accurate records are maintained and follow-up actions tracked.
• Supervise and motivate Family Advisors to meet timescales and procedures.
• Induct and train Family Advisors to meet job responsibilities.
• Maintain performance management systems linked to commissioning.
• Escalate safeguarding issues when needed.

Skills

Team supervision

Data quality

Organisational skills

Financial administration

Excel

Microsoft Office

Tools

Microsoft Office

Excel

Job description

Make a Difference Where It Matters Most

We are looking for a full time enthusiastic, motivated and experienced Family Hub Business Support Officer to join our Children and Families Service. This is an exciting opportunity to play a key role in the development and delivery of the Best Start in Life Family Hub model across the North of Cheshire East. The role is to assist in ensuring high-quality business support services that help improve outcomes for children, young people and families.

About the Role

You will be responsible for managing a team of Family Advisor’s and ensuring the provision of excellent administrative and business support services across Family Hubs. You will assist with the collection and reporting of Family Hub performance data, support financial procedures, and ensure systems and processes enable effective service delivery.

Key Responsibilities

• Recruit, develop and manage the administrative and financial procedures and systems either directly or through the deployment of administrative resources, to ensure that the work is progressed within agreed timescales and in accordance with operational procedures.
• Coordinate the allocation of resources across the locality to ensure that physical resources are properly and safely staffed at all times, providing optimum efficiency.
• Respond to routine and complex enquiries embedding our local Making Every Contact approach to connect customers with a range of internal and external services.
• Ensure that proper and accurate records are maintained and communicated and that follow up action is taken and monitored.
• Supervise and motivate the Family Advisors in order to ensure that day to day work is progressed according to agreed timescales, schedules and within defined procedures and that problems are identified and addressed.
• Induct and train Family Advisors to ensure that they are competent to undertake the required tasks commensurate with the principal responsibilities of their jobs.
• Maintain performance management systems to facilitate a needs led approach linked to commissioning.
• Escalate and seek advice on any issues relating to safeguarding.

About You

We are looking for someone who can demonstrate:

Essential Requirements

• Experience of managing or supervising administrative or business support teams.
• Experience of working with information management systems and maintaining data quality.
• Strong organisational skills.
• Experience of financial administration.
• Excellent communication.
• A commitment to improving outcomes for children, young people and families.
• Proficiency in Microsoft Office applications, particularly Excel.

Please ensure you refer to the Job description for full details or both essential and desirable criteria.

In return we are able to offer:

• Enhanced annual leave- Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service

• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)

• Flexible working pattern- Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better

• Salary sacrifice green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease

• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary

• Enhanced public pension-Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay

• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!

• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life

• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:

• Gym, Swim and Group Fitness at all 16 facilities

• Off-Peak Racket Sports

• Athletics Tracks

• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

As an equal opportunities’ employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.