Family Services Admin & Data Support Specialist

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking four experienced, motivated Business Support Officers to join our Family Hubs, Integrated Early Years, and Youth services within Dudley Children's Services. You will support frontline teams, manage data, finances and key systems, and handle recruitment and HR-related processes.

You will be the first point of contact for families and partner agencies, provide high-quality administrative support, maintain accurate records, arrange meetings, and ensure

Qualifications

• NVQ Administration Level 3 (or equivalent).
• Proven experience in administrative front facing roles.
• Excellent communication skills with the ability to engage with a wide range of people.
• Strong organisational skills and attention to detail.
• Confidence using a range of ICT systems.
• Experience handling financial processes (e.g. invoices, payments and reconciliation).
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services
• Provide high-quality administrative support to ensure the effective delivery of services
• Manage and maintain data systems and accurate records
• Support meetings, including arranging, minuting and following up on actions
• Support safeguarding processes and ensure accurate and timely record keeping
• Contribute to service improvements and new ways of working
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements
• Support recruitment and HR-related processes
• Ensure compliance with council policies, including safeguarding, data protection and health & safety

Skills

Frontline communication

Organisational skills

ICT systems proficiency

Attention to detail

Team collaboration

Education

NVQ Admin Level 3

Job description

Dudley Metropolitan Borough Council is seeking four experienced, motivated Business Support Officers to join our Family Hubs, Integrated Early Years, and Youth services within Dudley Children's Services. You will support frontline teams, manage data, finances and key systems, and handle recruitment and HR-related processes.

You will be the first point of contact for families and partner agencies, provide high-quality administrative support, maintain accurate records, arrange meetings, and ensure