Family Hub Feedback & Engagement Coordinator (Fixed-Term)

Darlington; North East; Hybrid; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Flexible working hours

32 days annual leave + bank holidays

Learning and development opportunities

Staff wellbeing services

Job summary

Darlington Borough Council is seeking a Keeping In Touch Worker on a fixed-term basis until 31 March 2029. The role focuses on maintaining contact with children, young people and families who access Family Hub services in Darlington.

You will use home visits, calls, texts, emails and surveys to gather feedback, monitor experiences and suggest service improvements. The role emphasizes listening, confidentiality and accurate record-keeping.

Qualifications

• Excellent communication and listening skills.
• Ability to build positive relationships with children, families and professionals.
• Strong organisational and record-keeping skills.
• Proficiency with IT systems and maintaining accurate records.

Responsibilities

• Stay connected with children, families and service users through visits and calls.
• Gather feedback and understand the impact of services on families.
• Maintain accurate participation information and records.
• Support production of routine information and reports used to improve services.

Skills

Active listening

Interpersonal skills

Organisational skills

IT proficiency

Confidentiality

Tools

Microsoft Office

Job description

Darlington Borough Council is seeking a Keeping In Touch Worker on a fixed-term basis until 31 March 2029. The role focuses on maintaining contact with children, young people and families who access Family Hub services in Darlington.

You will use home visits, calls, texts, emails and surveys to gather feedback, monitor experiences and suggest service improvements. The role emphasizes listening, confidentiality and accurate record-keeping.