Family Hub Operations Lead (Remote/Hybrid)

Cheshire East Council; Sandbach; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced annual leave

Purchase of annual leave

Flexible working pattern

Salary sacrifice green car scheme

White goods salary sacrifice scheme

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a Family Hub Business Support Officer to join the Children and Families Service. This full-time role supports the Best Start in Life Family Hub model across the South of Cheshire East by delivering high-quality administrative and business support services for children, young people and families.

You will manage a team of Family Advisors, oversee performance data reporting, assist with financial procedures and ensure efficient systems and processes for service

Qualifications

• Experience of managing or supervising administrative or business support teams.
• Experience of working with information management systems and maintaining data quality.
• Strong organisational skills.
• Experience of financial administration.
• Excellent communication.
• A commitment to improving outcomes for children, young people and families.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• Recruit, develop and manage administrative and financial procedures and systems to ensure timely work.
• Coordinate resource allocation to ensure safe, properly staffed physical resources.
• Respond to routine and complex enquiries using Making Every Contact approach to connect customers with services.
• Maintain accurate records and ensure timely follow-up actions.
• Supervise and motivate Family Advisors to meet timescales and procedures.
• Induct and train Family Advisors to ensure competency.
• Maintain performance management systems linked to commissioning.
• Escalate safeguarding issues and seek guidance.

Skills

Team supervision

Data quality management

Organisational skills

Financial administration

Communication

Children & families focus

Tools

Microsoft Excel

Office Suite

Job description

Cheshire East Council is seeking a Family Hub Business Support Officer to join the Children and Families Service. This full-time role supports the Best Start in Life Family Hub model across the South of Cheshire East by delivering high-quality administrative and business support services for children, young people and families.

You will manage a team of Family Advisors, oversee performance data reporting, assist with financial procedures and ensure efficient systems and processes for service