Family Engagement Liaison — Volunteer

The National Society for Education, Mentoring and Media; Nottingham; Hybrid; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

The National Society for Education, Mentoring and Media (NSEMM) is looking for a friendly, proactive person to be the first point of contact for families interested in our tutoring services. You will follow up enquiries, speak to parents, and help match students with the support they need.

Ideal for students or recent graduates; you will gain customer-facing experience, develop listening and communication skills, and learn how education charities engage with families while working in a

Qualifikationen

• Currently enrolled at a UK university (or recent graduate).
• Confident and friendly telephone manner.
• Good listening skills and empathy; many families are seeking support for struggling children.
• Organised and reliable; able to follow up consistently.
• Comfortable using CRM or admin systems to track conversations.
• DBS check required (funded by NSEMM).

Aufgaben

• Follow up on new enquiries from parents and carers by phone, email, and message.
• Build rapport with families and understand their tutoring needs.
• Keep enquiry records up to date in the NSEMM system.
• Arrange introductory calls and taster sessions for new families.
• Provide information about NSEMM's services, pricing, and availability.
• Escalate complex queries to the appropriate team member.

Kenntnisse

Telephone etiquette

Active listening

Organisation

CRM experience

DBS check required

Ausbildung

Currently enrolled UK university or recent graduate

Tools

CRM systems

Jobbeschreibung

The National Society for Education, Mentoring and Media (NSEMM) is looking for a friendly, proactive person to be the first point of contact for families interested in our tutoring services. You will follow up enquiries, speak to parents, and help match students with the support they need.

Ideal for students or recent graduates; you will gain customer-facing experience, develop listening and communication skills, and learn how education charities engage with families while working in a