Family Engagement Volunteer

The National Society for Education, Mentoring and Media; Nottingham; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

The National Society for Education, Mentoring and Media (NSEMM) is looking for a friendly, proactive person to be the first point of contact for families interested in our tutoring services. You will follow up enquiries, speak to parents, and help match students with the support they need.

Ideal for students or recent graduates; you will gain customer-facing experience, develop listening and communication skills, and learn how education charities engage with families while working in a

Qualifications

• Currently enrolled at a UK university (or recent graduate).
• Confident and friendly telephone manner.
• Good listening skills and empathy; many families are seeking support for struggling children.
• Organised and reliable; able to follow up consistently.
• Comfortable using CRM or admin systems to track conversations.
• DBS check required (funded by NSEMM).

Responsibilities

• Follow up on new enquiries from parents and carers by phone, email, and message.
• Build rapport with families and understand their tutoring needs.
• Keep enquiry records up to date in the NSEMM system.
• Arrange introductory calls and taster sessions for new families.
• Provide information about NSEMM's services, pricing, and availability.
• Escalate complex queries to the appropriate team member.

Skills

Telephone etiquette

Active listening

Organisation

CRM experience

DBS check required

Education

Currently enrolled UK university or recent graduate

Tools

CRM systems

Job description

Be the friendly first point of contact for families interested in NSEMM's tutoring services. Follow up with enquiries, speak to parents, and help match students with the support they need. Ideal for students studying education, social work, psychology, or communications.

Key Responsibilities

• Follow up on new enquiries from parents and carers by phone, email, and message.
• Build rapport with families and understand their tutoring needs.
• Keep enquiry records up to date in the NSEMM system.
• Arrange introductory calls and taster sessions for new families.
• Provide information about NSEMM's services, pricing, and availability.
• Escalate complex queries to the appropriate team member.

Requirements

• Currently enrolled at a UK university (or recent graduate).
• Confident and friendly telephone manner.
• Good listening skills and empathy, many families are seeking support for struggling children.
• Organised and reliable, able to follow up consistently.
• Comfortable using CRM or admin systems to track conversations.
• DBS check required (funded by NSEMM).

What We Offer

• Customer-facing experience that translates to any career.
• Develop communication, active listening, and relationship-building skills.
• Understanding of how education charities engage with families.
• Excellent for careers in education, social work, sales, or charity sector.
• Reference provided for future employment.

Equal Opportunities Employer

NSEMM is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Disability Confident Committed

NSEMM is a Disability Confident Committed employer. If you have a disability and meet the essential criteria for this role, you are guaranteed an interview. We are committed to ensuring our recruitment process is inclusive and accessible, and to providing reasonable adjustments.

Safeguarding & Safer Recruitment

NSEMM is committed to safeguarding and promoting the welfare of children and young people. This post is subject to an enhanced DBS check, satisfactory references, and proof of eligibility to work in the UK. We follow Keeping Children Safe in Education (KCSIE) guidance.