Families Housing Support Worker, Darlington

CIH International Housing Group; Tees Valley; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

25 days leave

Learning and development

Employee Assistance Programme

Contributory pension

Maternity, paternity and adoption

Care worker discounts

Employee networks

Health and wellbeing initiatives

Cycle to Work Scheme

Corporate Health Plan

Job summary

CIH International Housing Group seeks a compassionate Housing Support Worker in Darlington to provide housing-related support to families aged 16+ facing homelessness or complex needs, delivering trauma-informed, personalised assistance to help secure independent, long-term housing.

You will support budgeting, rent management and property upkeep, while building trust with clients and coordinating safeguarding, welfare, and partnership referrals.

Qualifications

• Experience of working with vulnerable families in supported accommodation.
• Natural communicator with ability to build trust while maintaining boundaries.
• Knowledge of safeguarding and child protection procedures.
• UK driving licence (or valid in the UK) and access to a vehicle for work.

Responsibilities

• Provide housing-related support to families aged 16+ experiencing homelessness or complex needs.
• Deliver tenancy support including budgeting, rent management and property upkeep.
• Deliver trauma-informed, personalised support to empower families to maximise independence and secure long-term housing.

Skills

Experience with vulnerable families

Communication and trust-building

Safeguarding knowledge

UK driving licence/vehicle access

Job description

The Vacancy

Join Our Team as a Housing Support Worker!

Do you enjoy supporting people to build safer, more secure futures?

We are looking for a compassionate and proactive person to join our team, providing housing-related support to families aged 16 and over who may be experiencing homelessness, complex needs, or safeguarding concerns.

As a Families Housing Support Worker in Darlington, you'll deliver personalised, trauma-informed support that empowers families to maximise their independence and successfully transition into long-term, sustainable housing. You'll deliver tenancy support including budgeting, rent management and property upkeep.

If you're empathetic, organised, and passionate about helping families thrive, we'd love to hear from you!

Who we're looking for:

• Experience of working with vulnerable families in supported accommodation
• A natural communicator - warm, human, and able to build trust while maintaining professional boundaries
• Knowledge of safeguarding and child protection procedures
• A UK driving licence (or one valid in the UK) and access to a vehicle for work.

Why Join Us?

We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that.

Here’s what you’ll enjoy as part of our team:

• Flexible working options to help you balance work and life in a way that suits you.
• Hybrid working (where applicable) - enjoy the best of both worlds!
• 25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.
• A wealth of learning and career development opportunities, with paid and tailored training to support your growth.
• Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services - your wellbeing is a priority.
• Employer contributory pension scheme to help secure your future.
• Great maternity, paternity and adoption benefits to support you and your family.
• Exclusive care workers discounts to make life a little easier.
• Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.
• A variety of health and wellbeing initiatives to keep you feeling your best.
• Cycle to Work Scheme to help you stay active and reduce your carbon footprint.
• Access to a Corporate Health Plan to support your physical and mental health.

We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued!

If you're ready to use your skills to help others succeed, we'd love to hear from you.

For an informal chat about the role please contact Tom Record, Team Leader, via [e-mail] or 07525910806.

Good Luck!

You may use AI tools to support your application, but please ensure it is written in your own voice and reflects your experience, strengths, and reasons for applying.

Working hours/days to be discussed at interview based on the availability of the candidate.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.