Failsafe Officer

University Hospitals Dorset NHS Foundation Trust; Bournemouth; On-site; GBP 30,000 - 42,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is recruiting a Failsafe Officer to ensure high-quality failsafe systems for Antenatal and Newborn Screening (ANNB) programmes. The post holder will support the Screening Co‑Ordinator in developing and delivering the ANNB screening service in line with National Screening Committee requirements.

You will work with multidisciplinary teams to ensure timely screening, manage data entry and records, and implement failsafe checks under supervision.

Qualifications

• GCSE English and Maths at minimum; basic admin skills required.
• NHS experience or familiarity with healthcare settings preferred.
• Experience in data collation and clerical tasks within a multi-disciplinary team.

Responsibilities

• Deal with enquiries for clinical teams by phone, in person or email within agreed limits.
• Ensure timely, friendly and efficient handling of all enquiries and referrals.
• Coordinate with screening midwives and MDT members and liaise with teams as needed.
• Transmit care delivery information electronically or on paper and alert teams of urgent results.
• Flag potential breaches in screening pathways to the Screening Co-ordinator with remedial actions.
• Maintain accurate records in line with the Trust policy.
• Provide admin cover across the managed service during leave or sickness.

Skills

NHS experience

Data entry

Communication

Education

GCSE English & Maths

NVQ 3 Business Admin

Job description

As University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

The Failsafe Officer will ensure that robust, high quality failsafe systems are in place for large and complex Antenatal and Newborn Screening (ANNB) programmes . The post holder will support the Screening Co-Ordinator in ensuring that the ANNB screening service is continuously developed and delivered in accordance with the Failsafe requirements outlined by the National Screening Committee to the population of pregnant birthing people and newborn babies.

Interview: 14th October

Main duties of the job

To work closely with the multi-disciplinary teams to ensure eligible women are offered timely antenatal and newborn screening in line with national and local guidance.

To oversee the input of information, including examinations, results and appointment to ensure they are accurately entered onto local and national databased via failsafe processes.

To implement and carry out failsafe checks for the ANNB Screening Programmes under the supervision of the ANNB Screen Co-Ordinate.

Working for our organisation

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Detailed job description and main responsibilities

• Deal with enquiries on behalf of the clinical teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action i.e. ensure appropriate documentation is available
• Ensure that all enquiries made both by telephone and in person, are dealt with in a friendly, helpful and efficient manner and, where necessary, an appropriate referral is made.
• To be confident and competent when dealing with patients during telephone conversations, and act accordingly and liaise with the screening midwives or members of the multi disciplinary team e.g. ward / community matrons.
• Transmit information relating to the delivery of care services either electronically or on paper - Alert the clinical teams of any urgent or abnormal test results as required
• Alert the Screening Co-ordinator of any impending breaches within the screening pathways with identified remedial action required
• To be responsible for maintaining accurate and comprehensive records in line with the Trust's records management policy
• Provide administration cover to colleagues across the Managed service in times of leave and sickness.

Person specification

essential/desirable

• Good general education including GCSE in English and Maths (grade 4-9 or equivalent). NVQ 3 Business Administration or Team Leadership or Customer Care or equivalent qualification / experience. RSA III or equivalent level of skill gained through experience or alternative qualification.
• Previous Experience of working in the NHS

essential/desirable

• Experience with Data collation and analysis. Significant clerical/administrative experience within customer care environment or similar. Experience of working under pressure. Experience of working as part of a team in a mutli-disciplinary environment.
• Good working knowledge of Maternity digital systems Knowledge of the five National Antenatal and Newborn Screening Programmes

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.