Factoring Officer

ASA International Ltd; Barrhead; On-site; GBP 25,000 - 34,000; Part time

Job summary

ASA Recruitment’s client, a Public Sector organisation in Barrhead, is seeking a Factoring Officer on an initial 9-week contract, with a rate of c.£21.62/hour PAYE, depending on experience. You will lead the factoring service and ensure compliance with the Property Factors (Scotland) Act 2011 and Code of Conduct.

The role involves supporting the factoring team, owner liaison for maintenance, title deed interpretation, cost apportionment and invoice management, and mentoring staff.

Qualifications

• Significant experience delivering factoring services within Local Authority Housing or RSL environments.
• Knowledge of factoring legislation including the Property Factors (Scotland) Act 2011.
• Experience developing and managing a factoring service in social housing.
• Experience delivering a social housing repairs service and policy development.
• Ability to manage, support and mentor staff.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with Servitor, Housing Management systems and BI tools.

Responsibilities

• Lead and deliver the organisation’s Factoring Service in compliance with legislation.
• Manage day-to-day factoring service delivery and owner liaison for maintenance.
• Process inquiries and complaints per procedures and guidance.
• Develop and maintain factoring procedures and support the team.
• Work with 1200 private owners on repairs and major capital projects.

Skills

Factoring service delivery

Legislation interpretation

Customer service mindset

Staff mentoring

Budget and invoicing

Negotiation and influencing

Data analysis

MS Office suite

Education

Higher grade level or equivalent

Housing qualification or membership

Tools

Servitor

Housing Management systems

OPTI TIME

Covalent

Business Objects

Job description

ASA Recruitment’s client, a Public Sector organisation in Barrhead, is currently looking to recruit a Factoring Officer, on an initial 9-week contract (with potential extensions) on a rate of c.£21.62/hour PAYE (based on experience).

Responsibilities

• To lead and be responsible for planning and delivering the organisation’s Factoring Service, ensuring that the organisation is compliant with all legislation relevant to operating a property factoring service, including all aspects of the Property Factors (Scotland) Act 2011 and Code of Conduct.
• To manage and assist the Factoring team in the delivery of the day-to-day factoring service where capacity requires additional input, e.g. owner liaison around maintenance, repairs, interpreting title deeds, costs apportionment and invoice management.
• To investigate and either respond directly or prepare a response for others, within the organisation’s current procedures and guidance, for any customer enquiries or complaints received relating directly or indirectly to the service, which may include tenants, owner/occupiers, Elected Members or resident’s associations
• The successful candidate will have experience of factoring in a social housing context, be knowledgeable of relevant legislation, and best practice/ procedures and have a commitment to excellent customer service.
• The team works with 1200 private owners of former Council houses, managing factoring responsibilities related to both day-to-day repairs and major capital projects.

Essential Experience

• Significant experience of delivering factoring services within a Local Authority Housing or RSL environment
• Knowledge, understanding, and experience of interpreting factoring legislation, including Property Factors (Scotland) Act 2011 and the Factoring Code of Conduct
• Previous experience managing and developing a factoring service, with knowledge of the social housing environment and relevant legislation
• Experience of delivering a social housing repairs service and development of relevant policy
• Ability to manage, support and mentor staff
• Ability to utilise Microsoft Office applications e.g. Word, Excel, PowerPoint
• Knowledge of industry-specific systems and software (Servitor, Housing Management systems, OPTI TIME, Covalent, Business Objects)
• Excellent negotiation and influencing skills
• Analytically minded, with ability to present complex data in a meaningful way
• Excellent verbal and written communication skills
• Ability to put the customer at the heart of delivering services
• Ability to work with the end in mind, understanding problems and being able to develop solutions to achieve positive outcomes

Desirable Experience

• Educated to Higher grade level or equivalent experience
• Desirable to have Housing Qualification, Membership, or ability to be a member, of a relevant professional body
• Has the customer in mind in the pursuit of positive outcomes
• Uses own initiative to seek guidance and / or assistance if goals or deadlines threatened
• Must be able to work to own initiative, and with little supervision
• Is empathetic with excellent emotional intelligence
• Understand the importance of effective team working

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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