Facilities & Workplace Experience Coordinator

JLL; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

JLL in Kent, UK is seeking a proactive Facilities Coordinator to ensure smooth delivery of FM services on site. You will be the first point of contact for building users, coordinate bookings, manage suppliers, and support safety and compliance across the location.

Working hours are 0830–1400 with a focus on delivering concierge-level service, proactive issue resolution, and a safe and well-maintained workplace for all occupants at the site in Kent.

Qualifications

• Experience in facilities management or reception roles.
• Strong communication and customer service skills.
• Ability to coordinate multiple tasks and work with external suppliers.

Responsibilities

• Support the Regional Facilities Manager in daily FM service delivery.
• Be the first point of contact for building users.
• Coordinate bookings, AV, catering, and meeting room setups.
• Raise maintenance tasks via Helpdesk and track resolution.
• Assist with audits, safety, and compliance documentation.
• Maintain supplier relationships and onsite risk register.
• Conduct site walkthroughs and support inductions.
• Act as Fire Warden and First Aider (training provided).

Skills

Facilities coordination

Customer service

Stakeholder management

Health & safety

Job description

JLL in Kent, UK is seeking a proactive Facilities Coordinator to ensure smooth delivery of FM services on site. You will be the first point of contact for building users, coordinate bookings, manage suppliers, and support safety and compliance across the location.

Working hours are 0830–1400 with a focus on delivering concierge-level service, proactive issue resolution, and a safe and well-maintained workplace for all occupants at the site in Kent.