Facilities Team Member

Hollywood Bowl; Watford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Facilities Team Member at a leading entertainment company! This role offers a fun and fast-paced work environment where you can shine with your customer service skills and problem-solving abilities. You'll be responsible for maintaining the high standards of the centre, ensuring everything runs smoothly while engaging with customers to provide an excellent experience. With opportunities for training and career advancement, this position is perfect for those looking to grow in a supportive and energetic atmosphere. Enjoy great perks, including discounts, free game vouchers, and a focus on employee well-being. Don't miss out on this exciting opportunity!

Benefits

Extra pay per hour

Apprenticeship programmes

Optional pension plan

Additional holiday days

Ongoing training and development

Free game vouchers

30% discount off food and drink

50% off food when working

Employee Assistance Programme

Financial long service awards

Qualifications

• Great customer service skills and ability to communicate effectively.
• High energy and ability to work in a fast-paced environment.

Responsibilities

• Maintain high standards of the centres and ensure lanes are operational.
• Provide engaging customer service and resolve any issues promptly.

Skills

Customer Service

Problem Solving

Teamwork

Flexibility

Basic Literacy and Numeracy

Job description

Are you a dab-hand in DIY and general maintenance?

Are you looking for a fun and fast-paced environment to work in, with great benefits?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Facilities Team Member; in return, you'll get:

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Employee Assistant Programme for you and your family, plus access to our dedicated Mental Health First Aiders
• Financial long service awards
• A £15 donation to Barnardo’s when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

We need a highly motivated Facilities Team Member who can work alongside our centre team. You'll need to maintain high standards of our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre.

Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.

Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

To be a successful Facilities Team Member, we’ll want to see:

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills
• Being on the ball when it comes to spotting and resolving a problem
• A proactive approach, maintaining our equipment and centre to the highest standards

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016, we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with 71 centres across the UK and 12 centres in Canada, operating under the Hollywood Bowl, Puttstars, and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.