Facilities Team Leader

Sovereign Network Group; Newport; On-site; GBP 24,000 - 27,000; Part time

Benefits offered by this job

25 days holiday

Holiday buy/sell

Wellbeing days

Pension (12%)

Life cover 4x

Parental pay

Private medical & dental

Wellbeing discounts & 24/7 GP

Job summary

Sovereign Network Group in Newport is seeking a Facilities Team Leader to supervise the Facilities Team (Caretaker and Housekeepers) and ensure high standards of cleanliness, safety, maintenance and compliance across our key worker accommodation.

This permanent, part-time role (30 hours per week) offers a starting salary of £23,513–£26,756 (full time equivalent £29,000–£33,000 per year), with a range of benefits and DBS check.

Qualifications

• Experience delivering housekeeping/maintenance in residential settings.
• Knowledge of health, safety and environmental legislation in residential accommodation.
• Approachable, reliable, flexible with strong communication and the ability to build trust and influence.

Responsibilities

• Lead the Facilities Team (Caretaker and Housekeepers) to maintain cleanliness, safety, maintenance and compliance across the accommodation.
• Manage housekeeping services, reactive repairs, planned maintenance and asset management contracts.
• Collaborate with internal teams and contractors to drive service excellence and achieve targets.
• Support resident experience and ensure high levels of resident satisfaction.

Skills

Team leadership

Communication

Health & safety

Customer service

Adaptability

Job description

Salary: £29,000.00 - £33,000.00 Per year

We have an opportunity for a Facilities Team leader to join our Key Worker Accommodation Team in Newport.

This is a permanent, part time role, working 30 hours a week.

The starting salary is £23,513 - £26,756 (full time equivalent £29,000 - £33,000 per year)

The Role

As a Facilities Team Leader you will be responsible for ensuring that our key worker accommodation consistently meets high standards of cleanliness, safety, maintenance, and compliance.

You’ll lead, line management, and supervise the Facilities Team, including a Caretaker and a team of Housekeepers, ensuring high standards of service delivery and supporting the ongoing development of team members.

As part of the Complaints team, you’ll:

• Maintain a welcoming environment in which current and future residents are proud to live, contributing to a positive customer experience and high levels of resident satisfaction.
• Deliver and oversee a range of housekeeping services, reactive repairs, planned maintenance, compliance activities, and property standards, ensuring suitable contracts and arrangements are in place to support asset management requirements within the defined areas.
• Working collaboratively with internal teams and contractors, championing SNG’s values, driving service excellence, and contributing to the achievement of operational and financial objectives, performance targets, compliance standards and customer satisfaction goals.

What you’ll need:

• Experience in delivering excellent housekeeping and maintenance services to customers and within a residential environment.
• Knowledge of relevant health, safety and environmental legislation within residential accommodation.
• To be approachable, reliable, and flexible, with strong communication skills and the ability to build trust, influence others, and challenge constructively.
• The ability to receive honest communication and develop inclusive relationships whilst remaining self-motivated and accountable for your work.
• The ability to validate, impact assess, and to escal… data issues as required.

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.