Facilities Team Leader

Unite Foundation; London; On-site; GBP 35,000 - 42,000; Full time

Job summary

Join a forward-thinking company as a Facilities Team Leader, where you'll oversee maintenance operations and lead a dedicated team to ensure a safe and welcoming environment for students. This role not only emphasizes customer satisfaction but also offers opportunities for personal growth and development. With a focus on sustainability and compliance, you will play a vital role in enhancing the living experience for students in purpose-built accommodations. If you are passionate about property management and team leadership, this is an exciting opportunity to make a real impact.

Benefits

Discretionary annual bonus

25 days' paid holiday

Generous pension scheme

Health and wellbeing benefits

Enhanced Family Leave

ShareSave scheme

Life Assurance

Discounts portal

Qualifications

• Experience in property management and maintenance services.
• Ability to lead and motivate a team effectively.

Responsibilities

• Oversee a team ensuring a safe and compliant environment.
• Manage planned and reactive maintenance tasks.

Skills

Leadership

Time Management

Communication

Attention to Detail

Problem Solving

Job description

Salary: £35,471 - £41,201 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Facilities Team Leaders work 5 days out of 7, between 8am and 8pm. Weekends are required on a rota basis.

Keep Home Running

Are you experienced in delivering high-quality planned and reactive maintenance services in a property management environment, with a focus on customer satisfaction? Join us in an exciting and varied role in a company that values and develops your potential.

About Us

We are Unite Students, a FTSE 100 company and the UK's leading provider of purpose-built student accommodation. We seek great people to join our Customer Operations team as Facilities Team Leaders to deliver outstanding service to our students.

You will oversee a small team of Facilities Team Members, ensuring a well-maintained, safe, compliant, and efficient environment. Your responsibilities include managing planned and reactive maintenance and providing a responsive service to students.

Key Responsibilities

• Support the Facilities Manager in building and developing a motivated, engaged, high-performance team.
• Support routine team activities, delegate tasks, and set targets.
• Train and develop team members to reach their potential.
• Take ownership of your team's responsiveness to student issues.
• Participate in performance management and personal development plans.
• Assume Facilities Team Member duties when the Facilities Manager is on shift.
• Ensure compliance checks are completed accurately and timely.

You will lead and motivate your team to:

• Perform general maintenance tasks, such as deliveries, furniture movement, and groundskeeping.
• Address basic maintenance issues with a can-do attitude, including fixing doors, painting, cleaning, or bulb changes.
• Assist the engineering team in maintaining property condition.
• Conduct regular building checks for cleanliness, safety, and security.
• Contribute to sustainability strategies for net-zero carbon accommodation and resilient assets.

Candidate Requirements

• Full UK driver's license.
• Experience or knowledge of maintenance tasks like electrical work, decorating, plumbing, or joinery.
• Ability to lead the team in the absence of the Facilities Manager and maintain excellent customer service.
• Capability to balance compliance with providing a top-tier student experience.
• Fair task delegation, considering team strengths and weaknesses.
• Effective communication skills, active listening, logical point-making, appropriate language, tone, and gestures.
• Strong time management and organizational skills to meet deadlines.
• Calmness and focus under pressure.
• Attention to detail.
• Ability to work independently and as part of a team.
• Respect for diversity of cultures, beliefs, and backgrounds.

Benefits

• Discretionary annual bonus.
• 25 days' paid holiday plus an holiday buying scheme, with extra days for long service.
• Generous pension scheme (employer contributions 5%-11%).
• Health and wellbeing benefits: Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, Gym benefit.
• Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents.
• Other benefits: ShareSave scheme, Life Assurance, discounts portal, and more.

About Unite Students

Founded in 1991, FTSE 100 company, UK`s largest provider of purpose-built student accommodation, in 23 university towns and cities, with over 70,000 students. Committed to diversity and inclusion.

Our Values

We prioritize inclusion, diversity, and creating a positive, collaborative culture. Recognized as Gold Investors in People, we provide extensive learning and development opportunities.

Safeguarding

All new employees will undergo a basic criminal record check prior to employment, at the company's expense. Employment is contingent on satisfactory clearance.

Apply Now

If this role excites you, please submit your application with your name and your friend’s email address.