Facilities Support Assistant

University of Oxford; Oxford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

38 days annual leave

Family leave scheme

Hybrid and flexible working

Contributory pension

Cycle loan and transport options

Social, cultural and sports clubs

Job summary

University of Oxford is seeking a Facilities Support Assistant to help keep the Sheldonian Theatre and Examination Schools safe, clean, welcoming and ready for daily activities. You will support building operations, room preparation, security, cleaning and basic maintenance, working with staff and contractors to maintain high standards.

You will gain experience across two venues with training in health and safety, manual handling, audio-visual equipment and building management systems.

Qualifications

• Excellent customer service skills.
• Basic IT skills including email use.
• Willingness to learn building-related IT systems.
• Professional and helpful approach with visitors and colleagues.
• Good timekeeping and reliability.

Responsibilities

• Support building operations, room preparation, security, cleaning and basic maintenance.
• Coordinate with colleagues, contractors and building users to maintain high standards.
• Identify issues and respond to changing operational requirements.
• Assist with health and safety training and building management systems when needed.

Skills

Customer service

IT basics

Willing to learn IT systems

Professional approach

Reliability

Job description

As a Facilities Support Assistant, you will help ensure that the Sheldonian Theatre and Examination Schools remain safe, clean, welcoming and ready for daily activities. Your work will contribute directly to the experience of students, staff and visitors, helping everything from examinations and lectures to University events run smoothly. You will be part of the Estates Services facilities management team, supporting building operations, room preparation, security, cleaning and basic maintenance. Working with colleagues, contractors and building users, you will help maintain high standards of presentation and service, identify issues that need attention and respond to changing operational requirements. This is a practical and varied position where you can see the results of your work every day. You will gain experience of supporting two important University venues, with training available in areas such as health and safety, manual handling, audio-visual equipment and building management systems. The role includes physical tasks and requires flexibility to provide cover or work additional hours.

• Excellent customer service skills and the ability to communicate courteously and calmly with a wide range of people.
• Basic IT skills, including using email and searching for information online.
• A willingness and ability to learn building-related IT systems and undertake relevant training.
• A professional, helpful approach when dealing with visitors, colleagues and contractors.
• Good timekeeping and reliability in carrying out day-to-day responsibilities., This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

  Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world's leading university for eleven consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

  Estates Services looks after the buildings, spaces and infrastructure that make the University's teaching, research and wider activities possible. Supporting an estate of approximately 450 buildings, the department helps create safe, well-maintained and welcoming environments for students, staff and visitors. From historic venues to modern teaching and research facilities, its work brings together practical expertise, customer service and a commitment to preserving and improving the places that support University life.

What We Offer Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.