Events, Weddings & Visitor Enquiry Coordinator

University-of-Oxford; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

38 days of annual leave

Childcare services

Family leave schemes

Discounted bus travel and SeasonTicket

Job summary

Bodleian Libraries at the University of Oxford is seeking an Events, Weddings & Visitor Enquiry Coordinator to join our team in Oxford. You will be the first point of contact for commercial enquiries, delivering outstanding customer service, managing bookings and preparing tailored quotations.

The role requires strong organisational skills and experience in events, hospitality or venue management, with CRM familiarity.

Qualifications

• Excellent communication and customer service skills with strong organisational ability.
• Experience managing multiple enquiries and competing priorities.
• Proficiency in Microsoft Office and administrative tasks.

Responsibilities

• Handle bookings for events, weddings and visitor enquiries.
• Prepare tailored quotations for commercial enquiries.
• Build and maintain positive client relationships and record keeping.
• Identify sales opportunities and collaborate with partners to ensure seamless client experiences.

Skills

Communication

Customer service

Organisation

Microsoft Office

Tools

CRM systems

Job description

Events, Weddings & Visitor Enquiry Coordinator

About the role

You will join the Bodleian Libraries, supporting our prestigious events, weddings and visitor experiences across historic Oxford venues.

As the first point of contact for commercial enquiries, you will deliver excellent customer service, manage bookings and prepare tailored quotations. You will build positive client relationships, identify sales opportunities and maintain accurate records. Working closely with colleagues and external partners, you will help ensure a seamless experience for clients and visitors.

This is a full-time, fixed-term post for 2 years, working 36.5 hours per week.

About You

You will have excellent communication, customer service and organisational skills, with experience managing multiple enquiries and competing priorities.

You will be confident, professional and detail-focused, with strong administrative skills and proficiency in Microsoft Office.

Experience in events, hospitality, tourism or venue management, and familiarity with CRM systems, would be advantageous.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Discounted bus travel and Season Ticket travel loans

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].