Facilities Supervisor

Stagecoach Group; Stockport; Hybride; GBP 29 000 - 35 000; Plein temps

Résumé du poste

Stagecoach is seeking a proactive Facilities Supervisor to join the Shared Service Centre in Stockport on a fixed-term contract. You will lead a small facilities team, oversee reception, meeting room coordination, postal services, building maintenance and safety compliance, while driving cost efficiencies and ensuring high service standards.

The role combines office-based work with one day per week from home, with a start date of 16 November for a 1-month handover.

Qualifications

• Experience working within a busy facilities, administrative or operational environment.
• Previous experience supervising, coordinating or directing the work of others.
• Strong customer service skills with the ability to build positive relationships with a wide range of stakeholders.
• Excellent organisational skills with the ability to prioritise workloads, multitask and meet deadlines.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• Excellent attention to detail and accuracy.
• A proactive and practical approach to problem-solving.
• The ability to remain calm under pressure and adapt to changing priorities.
• Experience working within budgets and identifying opportunities for cost efficiencies.

Responsabilités

• Supervise, support and motivate members of the Facilities team, ensuring all daily operational activities are completed efficiently.
• Ensure all visitors are welcomed professionally and directed appropriately throughout the building.
• Manage incoming telephone enquiries, ensuring calls are handled promptly and professionally.
• Coordinate meeting room bookings, room set-up requirements and catering arrangements, including dietary requirements where required.
• Ensure meeting room technology is fully operational, liaising with technical teams to resolve any issues.
• Manage incoming and outgoing postal services and courier requirements, liaising with suppliers including Royal Mail and Pitney Bowes.
• Raise purchase orders and manage the ordering of stationery, kitchen supplies and other facilities consumables.
• Support the maintenance of building services, furniture and equipment, working with suppliers and contractors to resolve issues and complete repairs.
• Carry out Fire Risk Assessment and Legionella compliance activities, ensuring all required checks and actions are completed and maintained.
• Administer building access passes, maintain car parking records and support general building security processes.
• Liaise with cleaning contractors and facilities suppliers to ensure high standards are maintained across the building.
• Monitor departmental expenditure, identify opportunities for efficiencies and support effective budget management.
• Hold regular team meetings, support workforce planning activities and provide updates on team performance and development.
• Ensure staff bus passes are issued and administered for new starters, replacements and renewals.

Connaissances

Supervision

Customer service

Org skills

Communication

IT skills

Attention to detail

Problem solving

Budgeting

Outils

Microsoft Word

Microsoft Excel

Outlook

Description du poste

Salary

£31,996

Facilities Supervisor (Fixed Term Contract)

Location: Stockport Shared Service Centre
Salary: Up to £31,996.74 plus benefits inc. free bus pass for you and a selected person

Working arrangement - 4 days office, 1 day home working

* We are seeking to appoint with a start date of 16th November for a 1 month handover.

Our facilities team plays a vital role in creating a safe, welcoming and efficient working environment for colleagues, visitors and stakeholders across Stagecoach.

Who better to help keep our facilities operating at their best than a proactive and organised supervisor who thrives in a fast-paced environment, enjoys leading a team and takes pride in delivering exceptional service?

We're looking for a Facilities Supervisor to join our team on a fixed-term contract, supporting the day-to-day operation of our Shared Service Centre in Stockport. Working closely with the Facilities Manager, you'll help ensure our building, services and facilities consistently meet the needs of colleagues, visitors and third-party stakeholders.

Leading a small facilities team, you'll oversee a wide range of operational activities including reception and visitor management, meeting room coordination, postal services, building maintenance, contractor management and health and safety compliance. You'll also play a key role in identifying efficiencies, controlling costs and maintaining high standards across all areas of the facilities function.

This is a fantastic opportunity for an organised and customer-focused professional who enjoys leading people, solving problems and making a visible impact within a busy corporate environment.

What you'll do

• Supervise, support and motivate members of the Facilities team, ensuring all daily operational activities are completed efficiently.
• Ensure all visitors are welcomed professionally and directed appropriately throughout the building.
• Manage incoming telephone enquiries, ensuring calls are handled promptly and professionally.
• Coordinate meeting room bookings, room set-up requirements and catering arrangements, including dietary requirements where required.
• Ensure meeting room technology is fully operational, liaising with technical teams to resolve any issues.
• Manage incoming and outgoing postal services and courier requirements, liaising with suppliers including Royal Mail and Pitney Bowes.
• Raise purchase orders and manage the ordering of stationery, kitchen supplies and other facilities consumables.
• Support the maintenance of building services, furniture and equipment, working with suppliers and contractors to resolve issues and complete repairs.
• Carry out Fire Risk Assessment and Legionella compliance activities, ensuring all required checks and actions are completed and maintained.
• Administer building access passes, maintain car parking records and support general building security processes.
• Liaise with cleaning contractors and facilities suppliers to ensure high standards are maintained across the building.
• Monitor departmental expenditure, identify opportunities for efficiencies and support effective budget management.
• Hold regular team meetings, support workforce planning activities and provide updates on team performance and development.
• Ensure staff bus passes are issued and administered for new starters, replacements and renewals.

What we need from you

• Experience working within a busy facilities, administrative or operational environment.
• Previous experience supervising, coordinating or directing the work of others.
• Strong customer service skills with the ability to build positive relationships with a wide range of stakeholders.
• Excellent organisational skills with the ability to prioritise workloads, multitask and meet deadlines.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• Excellent attention to detail and accuracy.
• A proactive and practical approach to problem-solving.
• The ability to remain calm under pressure and adapt to changing priorities.
• Experience working within budgets and identifying opportunities for cost efficiencies.

It would be great if you also have

• Experience working within a facilities management environment.
• Knowledge of health and safety requirements within a workplace environment.
• Experience managing contractors and external service providers.
• Knowledge of Royal Mail and general postal procedures.
• Experience working within a customer-facing role.
• A passion for continuously improving services, processes and the workplace environment.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.

We also live by our five values across Stagecoach; We plan for the future, We do the right thing, We are stronger together, We are down to earth and We support communities. These values underpin everything we do and help us create a workplace where colleagues can thrive.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Shared Service Centre One Exchange, 20 Railway Road Stockport SK1 3SW