Facilities Manager

Retirement Villages Group Ltd; Truro; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Medicash health plan

Birthday leave

Pension scheme & life assurance

Discounted gift cards and exclusive 2

Professional development and training

Job summary

Retirement Villages Group Ltd. is seeking a hands-on Facilities Manager for Roseland Retirement Village to lead estates operations, manage a small team of Estates Operatives and contractors, and ensure safe, clean, and welcoming surroundings for residents, staff, and visitors.

You will drive maintenance, compliance with health and safety regulations, and a responsive service culture through effective leadership and collaboration with residents and committees.

Qualifications

• Level 2 or above qualification in Facilities Management or equivalent.
• 3+ years' experience managing estates, buildings or residential facilities
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Experience with PPM programmes, budgets, and contractor relationships
• Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach
• Desirable: NEBOSH or Fire Safety Level 2 certification
• Desirable: Working knowledge of plumbing, electrical or building trades

Responsibilities

• Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
• Welcome new residents and guide them through facilities and maintenance processes
• Engage with the Residents' Association and committees, actively listening and responding to feedback
• Promote value-added services that enhance the resident experience and generate revenue
• Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
• Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
• Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)
• Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
• Conduct audits and risk assessments, and implement corrective actions
• Act as the village's health and safety lead, embedding a safety-first culture across the team
• Recruit, train and lead a team of Estates Operatives and manage external contractors
• Plan staffing rotas and team meetings, monitor performance, and support career development
• Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement
• Contribute to annual budgeting and cost control for estates-related services
• Maintain accurate records, oversee procurement, and track contractor performance
• Support timely preparation of homes for resale or rental to minimise voids and maximise value

Skills

People management

Office 365

Facilities management

Education

Facilities Management qualification

Tools

Facilities software

Job description

The ideal candidate:

We are excited to be recruiting for a skilled and dedicated Facilities Manager to oversee our property and grounds maintenance here at Roseland Retirement Village. Ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors. This is a full-time role working 5 days per week - 37.5 hours per week. Flexibility will be required as you will be required any 5 days out of 7 (some weekends included).

In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You'll lead a small team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities

Customer & Community Focus

• Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
• Welcome new residents and guide them through facilities and maintenance processes
• Engage with the Residents' Association and committees, actively listening and responding to feedback
• Promote value-added services that enhance the resident experience and generate revenue

Property & Grounds Management

• Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
• Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
• Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)

Health & Safety Compliance

• Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
• Conduct audits and risk assessments, and implement corrective actions
• Act as the village's health and safety lead, embedding a safety-first culture across the team

Team Leadership & Development

• Recruit, train and lead a team of Estates Operatives and manage external contractors
• Plan staffing rotas and team meetings, monitor performance, and support career development
• Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement

Operational & Financial Management

• Contribute to annual budgeting and cost control for estates-related services
• Maintain accurate records, oversee procurement, and track contractor performance
• Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate:

Essential:

• Level 2 or above qualification in Facilities Management or equivalent
• 3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Skilled in managing PPM programmes, budgets, and contractor relationships
• Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach

Desirable:

• NEBOSH or Fire Safety Level 2 certification
• Working knowledge of plumbing, electrical or building trades

Benefits

• Medicash health plan
• Birthday leave
• Pension scheme & life assurance
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

Our Values

At Retirement Villages, our culture is shaped by values that we live every day:

Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team