Facilities Operations Manager

Diaverum AB; St Albans; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Diaverum UK is seeking a proactive Facilities Operations Manager to lead FM service performance across a multisite healthcare estate. You will drive contractor performance, maintain compliance, and improve governance while collaborating with clinical and operational stakeholders.

This role is home-based with regular attendance at St Albans Head Office and UK-wide travel. You will shape standards, manage risk, and deliver safe, reliable facilities for patients and staff.

Qualifications

• Proven experience in facilities management within a regulated environment.
• Strong contractor and supplier management experience.
• Experience coordinating planned and reactive maintenance and maintaining compliance records.
• Understanding of facilities compliance and governance in healthcare settings.

Responsibilities

• Take operational ownership of FM service performance across a multisite UK healthcare estate.
• Build relationships with contractors and challenge poor performance.
• Strengthen statutory compliance, audits, and facilities governance.
• Identify opportunities to improve service quality, resilience and value for money.
• Collaborate with Head of Facilities and senior stakeholders across clinical and operational functions.
• Develop consistent FM standards and ways of working across Diaverum sites.
• Oversee property maintenance, repairs and building services.
• Manage fire safety provisions and testing programs.
• Coordinate cleaning, grounds and soft FM services.
• Manage energy and utility contracts and supplier performance.
• Oversee asset registers, RAMS, and regulatory documentation.
• Support inspections, audits and regulatory engagement.

Skills

Facilities management

Contractor management

Compliance governance

Stakeholder management

Communication skills

Problem solving

Independent work

Multisite coordination

Education

Level 3 FM qualification

Job description

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Please note that this a UK wide role but the suitable candidate should be based within a commutable distance from any one of our 36 clinics across the UK. Regular attendance in Head Office (St Albans) and site visits is required.

Make a Difference to Healthcare Through Facilities Management

Diaverum is looking for a Facilities Operations Manager to play a key operational role in maintaining safe, compliant, reliable and well-managed healthcare environments across our UK estate.

This is an opportunity for an experienced facilities professional to move beyond simply coordinating maintenance. You will influence contractor performance, compliance, service quality and operational resilience across a national healthcare estate, working closely with the Head of Facilities and a wide range of clinical and operational stakeholders.

Why This Role Matters

Healthcare facilities management is different. The quality and reliability of the environment directly supports patients, clinical teams and colleagues. Fire safety, statutory compliance, utilities, maintenance, cleanliness and building services all need to work effectively, every day.

Your role will be to make sure our facilities services do exactly that—safely, consistently and with the right level of governance and accountability.

The Opportunity

• Take operational ownership of FM service performance across a multisite UK healthcare estate.
• Build strong, professional relationships with contractors while confidently challenging poor performance.
• Strengthen statutory compliance, audit readiness and facilities governance.
• Identify opportunities to improve service quality, resilience and value for money.
• Work closely with the Head of Facilities and senior operational stakeholders, gaining broader exposure to healthcare estates management.
• Help develop consistent FM standards and ways of working across Diaverum’s sites.

What You'll Be Responsible For

• Property maintenance, repairs and building services.
• Fire safety service provision, including fire doors, compartmentation, fire dampers, alarms, fire-fighting equipment and emergency lighting.
• Domestic cleaning, feminine hygiene, grounds and associated soft FM services.
• Water, electricity and gas supplier and contract management.
• Pest control and keyholding/out-of-hours access.
• Contractor mobilisation, SLAs, KPIs, audits, corrective actions and contract renewals.
• Asset registers, statutory records, compliance evidence and audit trails.
• Facilities risk management, RAMS review and hot-work permits.
• Supporting inspections, audits and regulatory engagement.

What Success Looks Like

During your first 12 months, you will be expected to help us:

• Improve contractor accountability and performance.
• Strengthen visibility of statutory compliance and remedial actions.
• Improve the quality and consistency of facilities records and asset information.
• Reduce repeat service failures and improve response to operational issues.
• Identify practical opportunities to improve value for money.
• Support a safe, reliable and well-maintained environment for patients and colleagues.
• Develop effective working relationships with clinic teams, suppliers and internal stakeholders.

Who We're Looking For

We are looking for a proactive, organised and commercially aware facilities professional who is comfortable working across multiple sites and managing competing priorities.

• Experience in facilities, estates, property or building services support.
• Strong contractor and supplier management experience.
• Experience coordinating planned and reactive maintenance and maintaining compliance records.
• Experience working in a structured, policy-driven or regulated environment.
• Good understanding of facilities compliance and a willingness to develop healthcare-specific knowledge.
• Strong communication, stakeholder management and problem-solving skills.
• Confidence to challenge suppliers, escalation risks and drive corrective action.
• Ability to work independently while knowing when to seek advice or elevate.

Healthcare Experience Is Valuable — But Not Essential

You do not need to be an expert in every FM discipline. We are looking for strong operational FM capability, sound contractor-management skills and the ability to learn. Experience within healthcare, the NHS, private healthcare, care, education, life sciences or another regulated environment would be particularly valuable.

Qualifications & Professional Development

A Level 3 qualification or equivalent experience in Facilities Management, Property/Estates or Building Services would be advantageous. Relevant training or qualifications such as IWFM, IOSH, NEBOSH, fire safety or water safety training are also welcomed.

Diaverum supports professional development through on-the-job learning and access to its in-house education programme, d Academy. This role provides scope to broaden your experience across healthcare estates, compliance, contract management and operational FM.

What You'll Bring

• Professional curiosity and a willingness to keep learning.
• An organised approach to managing multiple workstreams.
• Commercial awareness and good supplier-management judgement.
• Strong written and verbal communication.
• A practical, solutions-focused approach.
• Commitment to patient, colleague and contractor safety.
• Integrity, accountability and the confidence to raise concerns when standards are not met.

Why Join Diaverum?

Diaverum is a leading global provider of renal care services, committed to enhancing the quality of life for people with chronic kidney disease. You will join an organisation where facilities management is an important part of supporting safe and effective clinical services.

• Meaningful work supporting healthcare environments.
• National scope and exposure to a diverse estate.
• Opportunity to influence supplier performance and service improvement.
• Access to professional development and d Academy.
• Close working relationship with the Head of Facilities and operational leadership.

Our Values

• Competent – Delivering results while prioritising patient and employee safety.
• Passionate – Fostering genuine relationships and driving results with respect.
• Inspiring – Encouraging innovation, collaboration and transformative care.

Practical Information

The role is home based with regular attendance in the St Albans office and requires regular UK travel. Participation in the national on-call rota is an essential requirement and includes evenings, nights, weekends and public holidays on a rotational basis.

Diaverum UK is an equal opportunity employer and values diversity in its workforce. All positions at Diaverum are subject to a satisfactory DBS check as part of the recruitment process. Diaverum reserves the right to close the application process early if sufficient applications are received.

Ready to Make a Difference?

If you are an experienced FM professional looking for a role where your operational expertise, commercial judgement and commitment to safety can make a genuine difference, we would like to hear from you.

Diaverum - Where Caring Meets Excellence in Renal Care.