Facilities Operations Manager

CV Bay Ltd; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A large community-focused site in Birmingham is seeking a Facilities Operations Manager. The role involves overseeing daily operations, ensuring effective management of resources, and maintaining excellent customer service. Candidates should have experience managing a busy site and possess health and safety training (NEBOSH). This position offers a salary of GBP40–50,000 per annum, alongside benefits like 25 days holiday and a discretionary bonus.

Benefits

25 days annual leave

Pension

Death in Service

Laptop

Company credit card

Free on-site parking

Qualifications

• Experience running a busy site dealing with both soft and hard services.
• Health and safety training (NEBOSH).

Responsibilities

• Oversee the daily operations of the wholesale market.
• Develop and implement operational policies and procedures.
• Ensure compliance with industry regulations and company standards.
• Recruit, train, and supervise a team of employees.
• Conduct regular performance reviews and provide feedback.
• Foster a positive work environment and promote teamwork.

Skills

Operational management

Team leadership

Inventory management

Customer service

Health and safety compliance

Education

NEBOSH certification

Job description

Facilities Operations Manager

Salary: GBP40–50,000 per annum
A discretionary bonus may also be payable (up to 20%) and may be calculated by the performance against Key Performance Indicators assessed through appraisal.

Benefits : 25 days / Pension / Death in Service / Laptop / Company credit card if needed / free on site parking

Reports to: General Manager

Hours: Full–time 40 hours : (phone number removed)pm ( you can start between 6–7am) include working 2 nights per week covering trading hours (3.30am 11.30am), one in four Saturdays covering trading hours (3.30am 9.30am)

We have an exciting opportunity to join a large site based in Birmingham, which is owned by Birmingham City Council and is used by thousands of people each day and is a massive part of the community.

You will oversee the daily operations of our site, ensuring efficient and effective management of resources, staff, and customer service. This role involves strategizing, implementing, and maintaining processes to enhance productivity and ensure the smooth running of the site and managing the tenants.

Key Responsibilities:

• Oversee the daily operations of the wholesale market.
• Develop and implement operational policies and procedures.
• Ensure compliance with industry regulations and company standards.
• Recruit, train, and supervise a team of employees.
• Conduct regular performance reviews and provide feedback.
• Foster a positive work environment and promote teamwork.
• Manage inventory levels to ensure adequate stock without overstocking.
• Coordinate with suppliers to ensure timely delivery of goods.
• Implement inventory control systems to minimize waste and loss.
• Working closely with tenants and the contractors.
• Address customer complaints and issues promptly and effectively.
• Prepare and manage operational budgets.
• Monitor financial performance and implement cost–saving measures.
• Ensure the market is clean, safe, and well–maintained.
• Coordinate maintenance and repair activities.
• Ensure compliance with health and safety regulations.

Experience

• – Experience running a busy site dealing with both soft and hard services
• – Health and safety training ( NEBOSH )