Facilities Operations Leader - Cleaning, Security & Waste

Abm Careers; Bracknell; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

24/7 GP

Mental health support

Get Fit programme

Financial and legal support

Cycle to work scheme

Perks at Work access

Job summary

ABM is seeking a Site Services Duty Manager at The Lexicon in Bracknell to oversee cleaning, waste management and security operations. You will lead a multi-functional team, ensure service standards, train staff, and drive continuous improvement while maintaining safety and guest satisfaction.

The role requires strong leadership, excellent communication, and a proactive approach to compliance, cost control, and operational efficiency.

Qualifications

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.

Responsibilities

• Lead and manage a multi-functional team across cleaning, waste management, and security.
• Provide training, coaching and development opportunities to staff.
• Ensure high standards of hygiene, cleanliness and safety site-wide.
• Maintain strong focus on customer satisfaction and guest experience; handle inquiries and complaints.
• Coordinate with other departments to ensure seamless operations and cost-efficiency.
• Oversee incident response and emergency procedures; manage resources and budgets.

Skills

Team leadership

Staff development

Customer service focus

Excellent communication

Health and safety knowledge

Weekend shift flexibility

Job description

ABM is seeking a Site Services Duty Manager at The Lexicon in Bracknell to oversee cleaning, waste management and security operations. You will lead a multi-functional team, ensure service standards, train staff, and drive continuous improvement while maintaining safety and guest satisfaction.

The role requires strong leadership, excellent communication, and a proactive approach to compliance, cost control, and operational efficiency.