Soft Services Team Leader

Abm Careers; Bracknell; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

24/7 GP

Mental health support

Get Fit programme

Financial and legal support

Cycle to work scheme

Perks at Work access

Job summary

ABM is seeking a Site Services Duty Manager at The Lexicon in Bracknell to oversee cleaning, waste management and security operations. You will lead a multi-functional team, ensure service standards, train staff, and drive continuous improvement while maintaining safety and guest satisfaction.

The role requires strong leadership, excellent communication, and a proactive approach to compliance, cost control, and operational efficiency.

Qualifications

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.

Responsibilities

• Lead and manage a multi-functional team across cleaning, waste management, and security.
• Provide training, coaching and development opportunities to staff.
• Ensure high standards of hygiene, cleanliness and safety site-wide.
• Maintain strong focus on customer satisfaction and guest experience; handle inquiries and complaints.
• Coordinate with other departments to ensure seamless operations and cost-efficiency.
• Oversee incident response and emergency procedures; manage resources and budgets.

Skills

Team leadership

Staff development

Customer service focus

Excellent communication

Health and safety knowledge

Weekend shift flexibility

Job description

LOCATION: The Lexicon, Bracknell

SHIFT PATTERN: 42 hours per week, 4 days on 2 days off,including weekends andbank holidaysas required (Early: 06:00–15:00 / Late: 13:00–22:00)

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help

The Site Services Duty Manageris responsible foroverseeing the day-to-day operations of the cleaning, waste management, and security teams, ensuring the delivery ofhigh standardsin service, safety, and customer experience. This role involves operational oversight, compliance management, continuous service improvement, and cost-effectiveness.

Key Responsibilities:

• Team Leadership and Development:

• Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.

• Provide training, coaching, and development opportunities to staff.

• Foster a positive and collaborative team culture.

• Customer Service:

• Maintain a strong focus on customer satisfaction and guest experience.

• Handle customer inquiries and complaints effectively.

• Implement improvements based on customer feedback.

• Operational Oversight:

• Ensure the effective delivery of cleaning, waste management, and security services across the site.

• Monitor andmaintainhigh standardsof hygiene, cleanliness, and safety.

• Coordinate with other departments to ensure seamless operations.

• Compliance and Safety:

• Ensure adherence to health and safety regulations, company policies, and industry standards.

• Conduct regular audits and inspections tomaintaincompliance.

• Address and resolve any compliance issues promptly.

• Resource and Budget Management:

• Manage staffing levels, schedules, and resource allocation efficiently.

• Monitor and control costs across all service areas.

• Identifyopportunities for cost savings and operational efficiencies.

• Incident and Crisis Management:

• Oversee site-wide incident response and emergency procedures.

• Coordinate with relevant teams during emergencies to ensure safety and continuity.

• Review and update emergency response plans regularly.

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.

• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.

• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.

• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.

• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.

• Experience in resource allocation tooptimizeoperational efficiency.

• Flexibility to work various shifts, including weekends and public holidays.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.