Facilities Operations Lead - Client & Site Services

CBRE Group, Inc.; Newport; On-site; GBP 32,000 - 46,000; Full time

Job summary

CBRE Group, Inc. in Newport is seeking an Assistant Facilities Manager to provide a comprehensive FM service across all disciplines, supporting the Contract Manager and client teams to ensure smooth contract delivery.

The role involves daily site management, supplier coordination, reporting, compliance, and on-site IT/room setup, with regular monthly and weekly client meetings. This position is on-site in Newport and requires close collaboration with CBRE teams and the client.

Qualifications

• Experience in facilities management, contract support, or similar operations.
• Strong stakeholder management and customer service.
• Experience managing subcontractors and compliance across multiple workstreams.
• Knowledge of health and safety compliance and FM processes.
• Strong organisational skills with ability to manage multiple priorities.
• Proficiency in Microsoft Office and facilities management systems.
• Ability to produce accurate reports and maintain detailed records.

Responsibilities

• Provide a comprehensive and flexible service to our client in Newport across all FM disciplines.
• Assist the Contract Manager with the running of the Newport site and feeding into the overall contract as required.
• Maintain concise records of all CBRE managed services transactions and liaise daily with the Contract Manager and client representatives.
• Work closely with the client team and the CBRE team to ensure smooth delivery of all services and exceptional customer satisfaction.
• Support the Contract Support team with all financial activities relating to Newport, including receipting purchase orders.
• Provide remote and on-site management of maintenance activities at the Bristol site, with scheduled visits approximately once per month.
• Act as the key point of contact for the client and key stakeholders, dealing with all site-related enquiries and supporting overall contract strategy.

Skills

Facilities management

Stakeholder management

Subcontractor management

H&S compliance

Organisation

MS Office

FM systems

Tools

WebQuote

Job description

CBRE Group, Inc. in Newport is seeking an Assistant Facilities Manager to provide a comprehensive FM service across all disciplines, supporting the Contract Manager and client teams to ensure smooth contract delivery.

The role involves daily site management, supplier coordination, reporting, compliance, and on-site IT/room setup, with regular monthly and weekly client meetings. This position is on-site in Newport and requires close collaboration with CBRE teams and the client.