Facilities Operations Lead

CBRE; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE, Inc. is seeking an Assistant Facilities Manager to provide advanced operational support and day-to-day supervision within the Facilities Management function.

You will coordinate with clients, vendors, contractors, landlords, and occupiers to ensure work orders and facility services are delivered efficiently and effectively. This role supports asset management and building operations while assisting Property Managers with repairs, maintenance, and investment plans.

Qualifications

• 5+ years of relevant job-related experience.
• Previous shift manager or supervisory experience preferred.
• Thorough understanding of accounting fundamentals.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide supervision, performance feedback, and mentoring to team members.
• Lead by example and model behaviours consistent with CBRE RISE values.
• Support the team in applying established practices, procedures, and operational standards.
• Resolve complex issues and determine appropriate solutions to achieve team objectives.
• Ensure individual and team performance positively contributes to customer objectives.
• Build consensus and support effective collaboration across stakeholders.
• Act as the point of contact for escalated communications between landlords, occupiers, and service providers.
• Ensure procedures, policies, and reporting requirements are understood and implemented consistently.
• Allocate work orders and coordinate repair schedules based on service requests.
• Review work order data and prepare performance and progress reports for management.
• Review vendor-submitted work orders, proposals, department records, and related documentation for accuracy and compliance.
• Conduct inspections of rooms, furniture, and facilities to identify repair or refurbishment requirements.
• Troubleshoot and resolve minor office equipment malfunctions.
• Research new services, equipment, and appliances that may improve operations.
• Gather and analyse data to identify and resolve complex operational issues, including those with limited precedent.
• Recommend new techniques and process improvements where appropriate.
• Contribute to the performance of both the immediate team and closely connected operational teams.
• Identify opportunities to improve efficiency through enhancements to existing processes and solutions.

Skills

Leadership

Experience (5+ years)

Communication

Problem-solving

Analytical thinking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE, Inc. is seeking an Assistant Facilities Manager to provide advanced operational support and day-to-day supervision within the Facilities Management function.

You will coordinate with clients, vendors, contractors, landlords, and occupiers to ensure work orders and facility services are delivered efficiently and effectively. This role supports asset management and building operations while assisting Property Managers with repairs, maintenance, and investment plans.