Facilities Maintenance Operative: Hands-On & Customer-Focused

CBRE, Inc.; Ipswich; On-site; GBP 17,000 - 25,000; Full time

Job summary

CBRE operates a Facilities Management team with an on-site operative role to ensure occupied sites run safely and efficiently while delivering an excellent customer experience. You will be the first contact for facilities-related issues, working with employees, contractors, and the facilities team to maintain high site standards.

This is a hands-on role requiring a proactive approach, strong customer service skills, and pride in maintaining a safe, welcoming workplace.

Qualifications

• Experience in facilities, maintenance, building services, or a similar environment is preferred.
• Strong customer service and communication skills.
• Proactive, can-do attitude with the ability to manage multiple tasks.

Responsibilities

• Manage all incoming and outgoing site post.
• Conduct contractor and visitor inductions and maintain records.
• Act as a key contact for facilities-related issues and resolve queries efficiently.
• Coordinate with contractors and facilities team for reactive maintenance tasks.
• Represent Facilities Management on-site and deliver excellent customer service.
• Escalate building or service concerns to client/management when needed.
• Carry out routine site inspections and report faults or issues.
• Basic cleaning of kitchen and washroom areas and replenish consumables.
• Perform minor repairs in door hardware, monitor arms, and furniture fittings.
• Replace fuses/lamps, check power supplies, and inspect distribution boards.

Skills

Customer service

Communication

Facilities maintenance

Problem solving

Independent working

Teamwork

Job description

CBRE operates a Facilities Management team with an on-site operative role to ensure occupied sites run safely and efficiently while delivering an excellent customer experience. You will be the first contact for facilities-related issues, working with employees, contractors, and the facilities team to maintain high site standards.

This is a hands-on role requiring a proactive approach, strong customer service skills, and pride in maintaining a safe, welcoming workplace.