Facilities & Operations Coordinator

PACT (Parents and Children Together); Reading; On-site; GBP 27,000 - 29,000; Full time

Job summary

PACT is seeking a proactive Facilities & Operations Coordinator to support our Reading office and travel to other locations as required. The role is permanent, full-time (37 hours) with a starting salary of £26,508–£29,452 per annum.

You will act as the day-to-day contact for facilities, coordinate health and safety activities, manage contractor visits, oversee maintenance, and work with stakeholders to create safe, efficient workspaces that enable PACT to deliver services to children and

Qualifications

• Experience in facilities, office management, operations or property-related administration.
• Experience working with contractors, suppliers or external service providers.
• Adaptability to manage multiple priorities and changing requirements.
• Good administrative and record keeping skills, with Microsoft applications.

Responsibilities

• Act as the day to day point of contact for facilities and workplace related matters.
• Coordinate health and safety activities, building maintenance, contractor visits, office services and workplace arrangements and improvements.
• Ensure issues are identified, managed and resolved effectively.
• Work closely with internal and external stakeholders to maintain environments supporting PACT's services.
• Coordinate repairs, oversee contractor works and maintenance activities.
• Carry out inspections to ensure buildings are safe, compliant and maintained.
• Complete health and safety administration, monitoring and compliance activities.
• Assist with office improvement initiatives, premises projects and operational activities.
• Identify opportunities to improve workplace environments and colleague experience.
• Regular movement around premises and practical facilities duties such as deliveries and workplace checks.

Skills

Facilities management

Contractor management

Health and safety

Administrative skills

Microsoft Office

Stakeholder management

Tools

Microsoft Office

Job description

Play a key role in supporting the workplaces, facilities and services that help us deliver our mission. Every day at PACT, we are building adoptive families and empowering women, children, and parents to embrace a positive future. Join an outstanding adoption charity and award winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families for many different backgrounds.

Position: Facilities & Operations Coordinator

Location: Office based Reading, travel to other PACT locations as required

Contract: Permanent, full time 37 hours per week (Monday - Friday)

Starting salary range: £26,508 - £29,452 per annum

About the role:

• As Facilities & Operations Coordinator, no two days will be the same.
• Act as the day to day point of contact for facilities and workplace related matters
• Help coordinate health and safety activities, building maintenance, contractor visits, office services and workplace arrangements and improvements
• Ensure issues are identified, managed and resolved effectively
• Work closely with internal and external stakeholders, building positive relationships to maintain environments that support the delivery of PACT's services
• Coordinate repairs, support maintenance activities and oversee contractor works
• Carry out inspections to ensure our buildings remain safe, compliant and maintained
• Complete health and safety administration, monitoring and compliance activities
• Assist with office improvement initiatives, premises projects and operational activities
• Identify opportunities to improve workplace environments, processes and colleague experience
• Our Facilities & Operations Coordinator role includes regular movement around our premises, including accessing all floors of our buildings, which do not have lift access. It also involves practical facilities duties such as receiving deliveries, moving supplies and carrying out workplace checks.

About you:

We're looking for a Facilities & Operations Coordinator who takes ownership, identifies issues and enjoys working with others to find practical solutions. You will enjoy keeping things organised, work collaboratively and be happy to get involved. Most importantly, you'll be proactive, practical and committed to delivering excellent support services.

You will also bring:

• Experience of facilities, office management, operations or property-related administration, or similar
• Experience of working with contractors, suppliers or external service providers
• Adaptability to manage multiple priorities and respond to changing requirements
• Good administrative and record keeping skills, with experience of Microsoft applications
• Willingness to work independently, use initiative and maintain a positive, professional approach
• Experience supporting health and safety activities, compliance processes or working within a charity, public sector or regulated environment would be advantageous. We recognise that relevant experience can be gained through a range of roles and environments, and we welcome applications from people whose experience may not match every competency.

Contact details to arrange an informal discussion about the role, will be found on our website.

Closing date: 5pm, Thursday 12 November 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include:

Facilities Coordinator, Facilities Assistant, Workplace Coordinator, Office Manager, Office Coordinator, Operations Coordinator, Operations Assistant, Property Administrator, Facilities Administrator, Workplace Assistant, Estates Coordinator, Business Support Coordinator, Corporate Services Coordinator or Facilities Management Coordinator.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT's safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

PACT is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from people of all backgrounds, experiences and identities. We are committed to creating a working environment where everyone feels valued, respected and can contribute fully. We welcome applications from all candidates and are committed to considering reasonable adjustments throughout our recruitment process and employment