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Prison Advice and Care Trust; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Counselling service

Cycle to work

Life assurance

Eye care vouchers

Generous annual leave

Job summary

Prison Advice and Care Trust (PACT) is seeking a Family Support Worker (Visits Centre Assistant) to join our Visitor Centre team. Based in the visits centre, you will provide essential support to families, facilitate visits, organise family days and support play services to ensure families feel welcomed during challenging times.

You will work with the PACT Family team, applying safeguarding knowledge and excellent interpersonal skills to build partnerships with a range of agencies and staff.

Qualifications

• Experience and understanding of working with families in challenging environments, ideally involving offenders and/or their families.
• Excellent organisational skills with ability to manage a demanding workload.
• Knowledge of safeguarding/child protection practice.
• Excellent interpersonal communication skills and ability to build partnerships with a range of agencies.

Responsibilities

• Provide support, advice and guidance to families visiting the prison.
• Facilitate prison visits and organise family days.
• Support play service and children’s activities in the visits centre.
• Help ensure families feel welcomed and supported during visits.

Skills

Family support

Organisational skills

Safeguarding

Interpersonal skills

Partnership building

Job description

Join us as a Family Support Worker (Visits Centre Assistant) and become an integral part of our dedicated team at the Visitor Centre. You'll be at the heart of providing essential support to families visiting their loved ones. With a range of services including play and children's activities, as well as catering, you'll play a vital role in ensuring families feel welcomed and supported during their visits.

Working alongside the PACT Family team, you'll primarily be based in the bustling visitor centre and visits hall, where you'll offer valuable support, advice, and guidance to families. From facilitating prison visits to organising family days, and supporting the play service, you'll make a real difference in the lives of those affected by incarceration. Join us in this rewarding role where you'll be part of creating meaningful connections and providing much-needed support to families during challenging times.

About You:

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

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What Pact Offer:

• Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more.
• You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 20 week probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

£26,227.50 per annum full time earnings, £11,190.40 actual earnings