Facilities Operations & CMMS Analytics Coordinator

JLL; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

JLL is seeking a facilities support professional in Greater London to help establish operational excellence for a newly won contract. You will act as the bridge between the account team, vendors and client stakeholders to set up contract compliance, quality assurance and high-performing service delivery.

The role involves financial management across dual systems, developing operational understanding of the Corrigo CMMS platform to coordinate workflow, and building data storytelling capabilities

Responsibilities

• Raise and manage Purchase Orders (POs) in both JLL and client finance systems according to established procedures.
• Track expenditure against approved POs, ensuring budget adherence and preventing value exceedances.
• Maintain accurate financial records and support month-end reconciliation processes.
• Work with suppliers to leverage relationships to ensure FM spend-related Accounts Payable KPIs (Open POs, GRNV, and UMLV) are maintained by chasing invoices or supplier statements where necessary.
• Administer contractor email license renewals, ensuring uninterrupted access for authorized personnel.
• Manage guest WiFi access requests and maintain visitor access protocols.
• Provide general administrative support to the account team as required.
• Coordinate access and onboarding requirements for contractors and visitors.
• Log and maintain accurate records in both client and JLL health and safety platforms.
• Track and report near misses, good catches, incidents, and contractor hours worked.
• Support the site teams in maintaining compliant health and safety records across the portfolio.
• Provide administrative support to ensure smooth workflow of work orders between IFM, Engineering teams, and external vendors using the Corrigo platform.
• Monitor work order progress and ensure timely completion and closeout.
• Support the effective use of the CMMS platform across all sites, acting as champion
• Maintain data quality and integrity within the CMMS.
• Generate regular reports on key performance measures and account metrics.
• Become an account specialist with comprehensive knowledge of all performance indicators.
• Compile data to provide insights on account performance through clear data storytelling.
• Support SLA monitoring and reporting requirements.
• Monitor and analyze key performance indicators (KPIs) and service metrics, preparing comprehensive reports that provide actionable insights.
• Act as a quality champion for the account, ensuring alignment with JLL's ISO 9001 quality management standards. Take a proactive approach to all internal and external audits, coordinating preparation and documentation.
• Maintain audit-ready records across all areas of responsibility (financial, administrative, CMMS, reporting).
• Support continuous improvement initiatives and corrective action processes.
• Coordinate with the quality management team on audit schedules and requirements.
• Comply with JLL global standards and procedures once informed of the requirements.
• Coordinate cross-site activities and ensure consistency of processes.
• Build relationships with site-based teams and stakeholders.
• Report directly to the Account Director, providing regular operational updates and collaborating on account development opportunities.

Job description

JLL is seeking a facilities support professional in Greater London to help establish operational excellence for a newly won contract. You will act as the bridge between the account team, vendors and client stakeholders to set up contract compliance, quality assurance and high-performing service delivery.

The role involves financial management across dual systems, developing operational understanding of the Corrigo CMMS platform to coordinate workflow, and building data storytelling capabilities