Facilities Officer (Mobile)

CRAWLEY BOROUGH COUNCIL; Crawley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uniform provided

First aid allowance

Employee benefits package

Job summary

Crawley Borough Council is seeking a proactive Facilities team member for a 12-month fixed term contract across multiple sites. You will deliver high-quality customer service, carry out routine maintenance, and help keep community spaces safe and welcoming.

A shift rota includes early/late shifts, weekends and bank holidays, with standby payments. The role requires a full UK driving licence, willingness to undergo first aid training, and provides uniform.

Qualifications

• Excellent customer service and communication skills.
• Enjoys practical, hands-on work in a varied environment.
• Experience of basic building maintenance and repairs is desirable.
• Demonstrates good problem-solving and decision-making skills.
• Organised, reliable and flexible in approach to work.

Responsibilities

• Customer service and venue support across council facilities.
• Open and close venues for events and activities, including evenings.
• Carry out routine repairs and maintenance (basic carpentry/plumbing).
• Perform health and safety inspections, fire alarm testing and security checks.
• Respond to emergencies and support first aid where trained.
• Undertake legionella control measures, including water flushing regimes.
• Support upkeep of allotments, pavilions, cemeteries and facilities.
• Coordinate contractor repairs and maintain council vehicles and pool cars.
• Assist with events, elections and other council activities as required.

Skills

Customer service

Communication

Hands-on work

Maintenance basics

Problem solving

Organization

Flexibility

Prioritisation

First aid

Driving licence

Job description

We are looking for a proactive and customer-focused individual to join our Facilities team. The role will be a 12-month fixed term contract. This varied and hands-on role is ideal for someone who enjoys working across multiple sites, delivering excellent customer service, maintaining facilities to a high standard and ensuring our community spaces are safe, welcoming and ready for use. As part of the mobile facilities team, you will help ensure customers can access the right space at the right time, supporting a range of venues including community centres, the Town Hall, sports pavilions, public toilets, cemeteries and allotments.

Responsibilities

• Customer service and venue support
  • welcome customers and provide exceptional service across council facilities
  • open and close venues for events and activities, including evenings when required
• Facilities maintenance and compliance
  • carry out routine repairs and maintenance, including basic carpentry and plumbing
  • perform health and safety inspections, fire alarm testing and security checks
  • respond to emergencies and support first aid incidents where appropriately trained
  • undertake legionella control measures, including water flushing regimes
• Grounds and community assets
  • support the upkeep of allotments, sports pavilions, cemeteries, and public facilities
  • assist with strimming, rubbish removal and general site maintenance
• Operational support
  • collect, sort and distribute internal and external mail
  • purchase maintenance materials and coordinate contractor repairs
  • inspect and maintain council vehicles, pool cars and pool bikes
  • support special events, elections and other council activities as required

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

The role requires you to work a shift rota including early shifts, late shifts, weekends and bank holidays. The standard working week is an average of 37 hours per week on an eight-week rolling rota. You will be required to undertake out of hours call out as part of the rota; standby payment will be applied.

Requirements

• has excellent customer service and communication skills
• enjoys practical, hands-on work in a varied environment
• can work independently and as part of a team
• has experience of basic building maintenance and repairs
• demonstrates good problem-solving and decision-making skills
• is organised, reliable and flexible in their approach to work
• can manage competing priorities and respond effectively to changing demands
• hold a first aid certification or is willing to undertake training. Once qualified, a first aid allowance will be payable.
• A full and current UK driving licence will be an essential requirement of the role.
• Will be required to wear a uniform which is provided.

Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.