Facilities Officer (Mobile)

Crawley; Crawley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Standby scheme

First aid

14% weekend allowance

Job summary

Crawley Borough Council is seeking a proactive, customer-focused individual to join the Facilities team on a 12-month fixed term contract. The role covers multiple sites including community centres, Town Hall, and other public spaces, ensuring spaces are safe, welcoming and ready for use.

You will handle customer service, venue opening/closing, routine maintenance, safety inspections and emergency response, with shifts that may include evenings, weekends and bank holidays.

Qualifications

• Excellent customer service and communication skills.
• Enjoys practical, hands-on work in a varied environment.
• Can work independently and as part of a team.
• Experience of basic building maintenance and repairs.
• Demonstrates good problem-solving and decision-making skills.
• Organised, reliable and flexible in their approach to work.
• Can manage competing priorities and respond effectively to changing demands.

Responsibilities

• Customer service and venue support, welcoming customers and providing exceptional service across council facilities.
• Open and close venues for events and activities, including evenings when required.
• Carry out routine repairs and maintenance, including basic carpentry and plumbing.
• Perform health and safety inspections, fire alarm testing and security checks.
• Respond to emergencies and support first aid incidents where trained.
• Support upkeep of allotments, sports pavilions, cemeteries and public facilities.
• Collect, sort and distribute internal and external mail; purchase materials and coordinate contractor repairs.

Skills

Customer service

Communication

Teamwork

Maintenance

Problem solving

Organization

Adaptability

Prioritization

Job description

• Extra payment(s): Participation in the Standby Scheme, First aid, 14% weekend work allowance

We are looking for a proactive and customer-focused individual to join our Facilities team. The role will be a 12-month fixed term contract.

This varied and hands-on role is ideal for someone who enjoys working across multiple sites, delivering excellent customer service, maintaining facilities to a high standard and ensuring our community spaces are safe, welcoming and ready for use.

As part of the mobile facilities team, you will help ensure customers can access the right space at the right time, supporting a range of venues including community centres, the Town Hall, sports pavilions, public toilets, cemeteries and allotments.

Your duties will include:

Customer service and venue support

• welcome customers and provide exceptional service across council facilities
• open and close venues for events and activities, including evenings when required

Facilities maintenance and compliance

• carry out routine repairs and maintenance, including basic carpentry and plumbing
• perform health and safety inspections, fire alarm testing and security checks
• respond to emergencies and support first aid incidents where appropriately trained

Grounds and community assets

• support the upkeep of allotments, sports pavilions, cemeteries, and public facilities
• assist with strimming, rubbish removal and general site maintenance

Operational support

• collect, sort and distribute internal and external mail
• purchase maintenance materials and coordinate contractor repairs
• inspect and maintain council vehicles, pool cars and pool bikes
• support special events, elections and other council activities as required

We are looking for someone who:

• has excellent customer service and communication skills
• enjoys practical, hands-on work in a varied environment
• can work independently and as part of a team
• has experience of basic building maintenance and repairs
• demonstrates good problem-solving and decision-making skills
• is organised, reliable and flexible in their approach to work
• can manage competing priorities and respond effectively to changing demands

Additional information

The role requires you to work a shift rota including early shifts, late shifts, weekends and bank holidays. The standard working week is an average of 37 hours per week on an eight-week rolling rota. You will be required to undertake out of hours call out as part of the rota; standby payment will be applied.

A full and current UK driving licence will be an essential requirement of the role.

You will be required to wear a uniform which is provided.

Hold a first aid certification or is willing to undertake training. Once qualified, a first aid allowance will be payable.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Local government reorganisation

Local government reorganisation (LGR) is planned across Sussex, with new unitary authorities expected by 2028. While this represents a significant change for councils, most roles will continue to focus on delivering vital services to our residents and business communities. As the future structure evolves, our name may change, but our commitment to providing excellent services and supporting our employees will not. Joining us now means being part of a dedicated team during an important and evolving time for local government.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.