Facilities Officer

CO4061 UPP (Duncan House) Limited; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Life assurance

Cycle to work scheme

Employee wellbeing support inc. Health

Virtual GP service and wellness app

UPP Rewards discount portal

Job summary

UPP is seeking a Facilities Officer for a casual/zero-hours role across a UK campus environment. The position involves site safety, security, and frontline customer service for student residents, with shifts Monday–Sunday and hourly pay depending on demand.

Key duties include patrols, incident reporting, access control, and liaising with residents and partners. Applicants should be adaptable, reliable, and able to work varied shifts, including weekends.

Qualifications

• Proactive, reliable and flexible approach.
• Good judgement and ability to respond to site incidents.
• Accurate report writing and attention to detail.
• Commitment to health, safety and providing a secure environment.
• Ability to build positive relationships with students and staff.
• Willingness to work a range of shifts, including days, nights and weekends.
• Experience in facilities, security, student accommodation, hospitality or customer service would be beneficial.
• Positive attitude and strong work ethic.

Responsibilities

• Carrying out regular patrols of the residence and grounds.
• Monitoring health and safety standards and escalating issues to management.
• Managing out-of-hours access and signing-in procedures for visitors and contractors.
• Responding to fire alarms and liaising with emergency services when required.
• Logging maintenance requests and passing information to relevant teams.
• Handling queries and complaints professionally and efficiently.
• Completing incident, accident, noise and welfare reports.
• Monitoring student conduct and reporting breaches of rules.

Skills

Proactive attitude

Reliability

Flexibility

Judgement

Report writing

Health & safety awareness

Customer service

Tools

Security procedures

Job description

Facilities Officer (Casual / Zero‑Hours)

UPP is the UK's leading provider of on‑campus student accommodation, operating a diverse portfolio of university sites across the UK. We are passionate about providing exceptional places for students to live and learn, where they can feel at home and focus on their studies. We are looking for a Facilities Officer to join our team on a casual basis, helping us provide a safe, secure and welcoming environment for our students, residents and visitors. This is a zero‑hours position with shifts available Monday to Sunday across both days and nights. Shifts are paid hourly and will vary according to the needs of the business.

• Carrying out regular patrols of the residence and grounds, reporting security, safety or maintenance concerns
• Monitoring health and safety standards and escalating any issues to the residence management team
• Managing out‑of‑hours access and ensuring visitors, guests and contractors follow the correct signing‑in procedures
• Responding effectively to fire alarm activations and liaising with the emergency services when required
• Logging reactive maintenance requests and passing information to the appropriate teams
• Responding to queries and complaints in a professional, efficient and courteous manner
• Completing accurate incident, accident, noise and welfare reports
• Monitoring student conduct and reporting breaches of the Code of Conduct or licence agreement
• Liaising with residents, university partners, contractors, colleagues and conference delegates
• Supporting student welfare by working confidentially with relevant support services in line with company procedures

You’ll enjoy a varied role, combining site safety and security with front‑line customer service. You’ll be part of a supportive team and have the opportunity to make a positive difference to the experience and wellbeing of our student residents.

What we’re looking for

• A proactive, reliable and flexible approach
• Good judgement and the ability to respond appropriately to site incidents
• Accurate report‑writing skills and an attention to detail
• A commitment to health, safety and providing a secure environment
• The ability to build positive relationships with students, colleagues and other stakeholders
• Flexibility to work a range of shifts, including days, nights and weekends
• Previous experience in facilities, security, student accommodation, hospitality or customer service would be beneficial
• Positive attitude, strong work ethic and a genuine passion for supporting others

In return, we are offering a fun and interesting environment to work in, with competitive hourly pay and access to a great benefits package, including holiday entitlement, pension scheme, life assurance, cycle to work scheme, employee wellbeing support inc. Health cash plan, virtual GP service and wellness app, UPP Rewards discount portal, offering discounts across a wide range of retailers, restaurants, gyms and more.

• holiday entitlement
• pension scheme
• life assurance
• cycle to work scheme
• employee wellbeing support inc. Health cash plan
• virtual GP service and wellness app
• UPP Rewards discount portal, offering discounts across a wide range of retailers, restaurants, gyms and more

All offers of employment are subject to satisfactory references covering your previous three years of work and may be subject to additional vetting checks, including a Basic DBS check.

UPP welcomes all applications and recognises the value of having a diverse and inclusive culture which reflects the communities we work with and positively impacts our people, student residents and university partners. We understand that all disabilities, impairments and conditions are unique, so please let us know about any adjustments that would support you through our recruitment process and help you thrive at work.

Who are UPP?

We are proud to be the UK's leading provider of on‑campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long‑term. However, we’re more than just accommodation; we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.

What’s in it for you?

Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth: Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits: Competitive package and range of benefits designed for you. Health and Wellbeing: From mental health resources to wellness programmes, and everyday support. Purpose & Impact: Every role shapes the student experience.

We’re a team with energy, pace and passion.