Facilities Officer (Fixed Term)

Upp Ltd; Nottingham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Life insurance

Pension

Cycle to work scheme

UPP Rewards portal discounts

Two paid volunteering days per year

Job summary

UPP Ltd is hiring a Facilities Officer for a six-month fixed-term contract in the United Kingdom. The role is 41 hours per week on a rolling 21-day rota including day, evening and night shifts, with a salary of £29,593 per annum.

The Facilities Officer will support the residence’s management team and help provide a secure, well-equipped, customer-centered environment for residents to study and live in accordance with the license agreement.

Qualifications

• Experience in a similar role and environment.
• Strong communication and organisational skills.
• Attention to detail.

Responsibilities

• Carry out regular patrols of the residence and grounds, reporting any security/safety issues.
• Monitor and control health, safety and maintenance standards within residence and grounds.
• Respond effectively to fire alarm activations and liaise with the emergency services.
• Monitor the signing in and out of all guests, visitors and contractors.
• Complete help desk forms for reactive maintenance and pass to the relevant persons.
• Deal with queries and complaints in an efficient, professional and courteous manner.
• Complete all necessary reports including incident reports, noise reports, accident reports and others as required.
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate.
• Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates.

Skills

Communication skills

Organisation

Job description

Here at UPP we currently have an opportunity for a Facilities Officer to join our team. This is a six-month fixed-term position, working 41 hours per week on a rolling 21-day rota that includes day, evening and night shifts. The salary is £29,593 per annum.

The Facilities Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

Role responsibilities include:

• Carry out regular patrols of the residence and grounds, reporting any security/safety issues
• Monitor and control health, safety and maintenance standards within residence and grounds
• Respond effectively to fire alarm activations and liaise with the emergency services
• Monitor the signing in and out of all guests, visitors and contractors
• Complete help desk forms for reactive maintenance and pass to the relevant persons
• Deal with queries and complaints in an efficient, professional and courteous manner
• Complete all necessary reports including incident reports, noise reports, accident reports and others as required
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
• Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job. You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.

What we offer:

• 25 days holiday plus bank holidays
• Life insurance
• Pension
• Cycle to work scheme
• Access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more
• two paid volunteering days each year to support a charity of your choice

Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award.

Who are UPP?

We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years.

We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience.

Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.

What’s in it for you?

At UPP, we believe your career should be as rewarding as the impact you make.

• Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
• Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
• Rewards & Benefits: Competitive package and range of benefits designed for you.
• Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
• Purpose & Impact: Every role shapes the student experience.

To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.