Facilities Manager NTC

National Society for the Prevention of Cruelty to Children; Leicester; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Generous annual leave

Employee discounts

Employee Assistance Programme (EAP)

Pension

Life assurance scheme

Job summary

NSPCC National Training Centre in Leicester is seeking a Facilities Manager to oversee day-to-day operations, lead the facilities team and ensure the venue remains a centre of excellence for child protection training. You will coordinate bookings, support clients and tenants, manage maintenance and compliance, and drive a high standard of service while supporting reception duties and event setup.

The role offers office-based hours 9am-5pm, Monday to Friday, with a rewarding environment and

Qualifications

• Good interpersonal and organisational skills.
• Highly developed leadership and management skills.
• Experience as an operational manager in conference, hotel or leisure.
• Experience in facilities building management with willingness to train Nebosh General Certificate.
• Strong procurement and contractor management skills.
• Understanding of mechanical and electrical systems.

Responsibilities

• Coordinate bookings and room set-ups at the NSPCC National Training Centre.
• Assist clients and tenants and ensure prompt facilities support.
• Resolve facilities queries with excellent customer service.
• Take overall responsibility for facilities management at the Centre and ensure compliance.
• Lead the Facilities team to maintain a centre of excellence for training and events.
• Support reception and help set out lunches for delegates.

Skills

Interpersonal skills

Leadership

Operational management

Facilities building mgmt

Procurement & contractor mgmt

Mechanical & electrical systems

Education

Nebosh General Certificate (willingness to train)

Job description

Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our Property team to provide the best possible physical environments for our staff, volunteers and visitors. Join us as a Facilities Manager at our National Training Centre to help us make a contribution that makes a difference.

The is an exciting role, based at the NSPCC National Training Centre (NTC) in Leicester. You will support the effective operation of NTC by:

• coordinating bookings and room set-ups
• assisting clients and tenants
• ensuring facilities queries and issues are resolved promptly with excellent customer service
• having overall responsibility for facilities management at NTC, ensuring statutory compliance is achieved at all times.

You will also lead the Facilities team at NTC, to ensure that the venue is a centre of excellence for child protection training and provides a purpose-built conference, training and meeting venue for NSPCC staff and external organisations. The centre also provides a base for professional staff providing child protection training, consultancy and e -learning.

Everyday is different at the Centre so if you are looking for a rewarding, fast paced, ever changing role, from setting up conference rooms, managing and supporting staff, compliance, health and safety and contracts to covering reception and helping to set out lunches for delegates, then this could be the role for you.

The successful candidate will have:

• good interpersonal and organisational skills
• highly developed leadership and management skills
• experience as an operational manager in the conference, hotel or leisure industry
• experience in facilities building management with a willingness to train and gain Nebosh General Certificate
• strong procurement and contractor management skills
• a good understanding of mechanical and electrical systems

Due to the customer facing elements of this role, this is an office based role at the National Training Centre from 9am to 5pm, Monday to Friday.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

For an informal chat about the role, please contact Michele South on 07917894112.