Facilities Manager NTC

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN; Leicester; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

Employee discounts

Employee Assistance Programme (EAP)

Pension

Life assurance

Job summary

NSPCC is seeking a Facilities Manager for the National Training Centre in Leicester to support the effective operation of the centre and ensure high standards of facilities management. The role leads the Facilities team and contributes to safeguarding by providing a safe, well-run environment for staff, volunteers and visitors.

The position is office based from 9am to 5pm, Monday to Friday, with responsibilities including bookings, client support, procurement, and ensuring statutory compliance.

Qualifications

• Good interpersonal and organisational skills.
• Highly developed leadership and management skills.
• Experience as an operational manager in the conference, hotel or leisure industry.
• Experience in facilities building management with a willingness to train and gain Nebosh General Certificate.
• Strong procurement and contractor management skills.
• A good understanding of mechanical and electrical systems.

Responsibilities

• Coordinating bookings and room set-ups.
• Assisting clients and tenants.
• Ensuring facilities queries and issues are resolved promptly with excellent customer service.
• Having overall responsibility for facilities management at NTC, ensuring statutory compliance is achieved at all times.
• Lead the Facilities team at NTC to ensure the venue is a centre of excellence for child protection training and external organisations.
• Setting up conference rooms, managing staff, contracts, reception and helping to set out lunches for delegates.

Skills

Interpersonal skills

Organisational skills

Leadership

Management

Operational management

Procurement

Contractor management

Mechanical and electrical systems

Education

Nebosh General Certificate

Job description

Closing Date:

27 September 2026

Closing Date:

27 September 2026

• Annually:£34,582 - £38,425 pa
• Region:East Midlands
• Location:Leicester - National Training Centre
• Department:Property
• Vacancy Type:Permanent
• Working hours per week:35
• Closing Date:27 September 2026

Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our Property team to provide the best possible physical environments for our staff, volunteers and visitors. Join us as a Facilities Manager at our National Training Centre to help us make a contribution that makes a difference.

The is an exciting role, based at the NSPCC National Training Centre (NTC) in Leicester. You will support the effective operation of NTC by:

• coordinating bookings and room set-ups
• assisting clients and tenants
• ensuring facilities queries and issues are resolved promptly with excellent customer service
• having overall responsibility for facilities management at NTC, ensuring statutory compliance is achieved at all times.

You will also lead the Facilities team at NTC, to ensure that the venue is a centre of excellence for child protection training and provides a purpose-built conference, training and meeting venue for NSPCC staff and external organisations. The centre also provides a base for professional staff providing child protection training, consultancy and e -learning.

Everyday is different at the Centre so if you are looking for a rewarding, fast paced, ever changing role, from setting up conference rooms, managing and supporting staff, compliance, health and safety and contracts to covering reception and helping to set out lunches for delegates, then this could be the role for you.

The successful candidate will have:

• good interpersonal and organisational skills
• highly developed leadership and management skills
• experience as an operational manager in the conference, hotel or leisure industry
• experience in facilities building management with a willingness to train and gain Nebosh General Certificate
• strong procurement and contractor management skills
• a good understanding of mechanical and electrical systems

Due to the customer facing elements of this role, this is an office based role at the National Training Centre from 9am to 5pm, Monday to Friday.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave- 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts- Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP)- an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension- building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme- All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Still have questions about the role?

For an informal chat about the role, please contact Michele South on 07917894112.

Supporting Documents

• Policy on storage handling use retention and disposal of DBS PVG and Access NI disclosures (227.92 KB)
• Our Benefits (5.84 MB)
• Recruitment of ex-offenders policy (268.33 KB)
• Safeguarding Statement (455 kB)
• Inclusive Recruitment Practices (943 kB)
• EDI Action Plan (677 kB)
• Becoming Trauma-Informed (3 MB)

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

NSPCC is that the NSPCC highly embraces,

encourages and promotes diversity and

inclusiveness of staff.

Siobhan Walters / Children's Services