Childline Practitioner Universal

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN; Salford; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

7% rota allowance

Home working allowance £220 per annum

Job summary

NSPCC in Salford is recruiting two full‑time Childline Practitioners (Universal) to support volunteers and directly respond to contacts from children and young people. You will lead safeguarding decisions, coach volunteers, and help ensure a high‑quality service across shifts within a hybrid rota.

The role offers a stable permanent contract with a 6‑week rota, including morning, daytime and evening shifts, plus some home-working days and a 7% rota allowance. Training and supervision are provided.

Qualifications

• A strong background working with children and young people within a safeguarding context.
• Evidence of ability to meet the person specification and provide supporting statements.

Responsibilities

• Lead on key on-shift safeguarding decisions and provide supervision to volunteers.
• Provide coaching to maintain and develop the quality of the service.
• Support volunteers and directly help children and young people as a Childline Practitioner (Universal).
• Deliver a high-quality, responsive service across a 6‑week hybrid rota.

Skills

Safeguarding

Coaching

Working with children/young people

Job description

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Closing Date:

27 September 2026

Closing Date:

27 September 2026

• Annually:£34,582 - £38,425 plus 7% rota allowance and £220 home working allowance per annum
• Region:North West
• Location:Salford - Quays Reach
• Department:Childline
• Vacancy Type:Permanent
• Working hours per week:35
• Closing Date:27 September 2026

At Childline, we give young people a voice when they need someone to listen.

We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people

• Childline Universal(available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)

• Childline Connect(available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)

• Childline Online(our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).

We're currently recruiting for 2 full time positions inour Childline Universal team in Salford.

You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.

You will have the chance to personally make a positive difference for thousands of children and young people every year.

We support hundreds of thousands of children all over the UK every year.

As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.

You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks (or one in six weeks for part time colleagues).

There is built in time for 3-day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary.

You can see an example rota pattern for this role attached to this advert.

We're looking for talented people who value putting children first:

• To be successful in this role, Do you have the following?
• A strong background working with children and young people within a safeguarding context?

• Do you believe in our cause, our mission, and want to help us be there for all children and young people?

• Do you have a passion for supporting others, especially in situations which can be emotionally challenging?

Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).

If you would like any furtherinformation about the role, please contact Helplines Recruitment at [e-mail].

• Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled.
• Don't wait, apply today and become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you.
• You will get to find your own way to make a difference that means more, and that impacts millions of young lives.

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.

If you are interested in applying for this role, we encourage you to apply early. To help us manage the process we may close the vacancy before the advertised closing date should we receive a strong response to the role.

In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Supporting Documents

• Policy on storage handling use retention and disposal of DBS PVG and Access NI disclosures (227.92 KB)
• Our Benefits (5.84 MB)
• Recruitment of ex-offenders policy (268.33 KB)
• Safeguarding Statement (455 kB)
• Inclusive Recruitment Practices (943 kB)
• EDI Action Plan (677 kB)
• Becoming Trauma-Informed (3 MB)

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

NSPCC is that the NSPCC highly embraces,

encourages and promotes diversity and

inclusiveness of staff.

Siobhan Walters / Children's Services