Facilities Manager

Apple Inc.; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Apple Inc. is seeking a Facilities Manager to lead UK retail and corporate facilities operations. You will manage store maintenance, drive improvements, and coordinate with cross-functional teams to uphold Apple's high standards of quality and design.

The role requires extensive facilities management experience, strong vendor relationships, and the ability to travel frequently within the UK. A mechanical/electrical/industrial engineering background is preferred.

Qualifications

• Extensive experience in facilities management for retail/workplaces.
• Proven ability to develop and monitor preventative maintenance plans.
• Strong relationships with facility operation teams, utilities, and contractors.
• Experience with building systems (electrical, mechanical, plumbing, controls, fire alarms).
• Experience with budgeting, scheduling, and vendor contracts.

Responsibilities

• Oversee facilities services for Apple retail stores across the UK, with potential expansion to other regions.
• Produce reports, conduct audits, and manage work-order administration.
• Engage with Retail stores to support operational needs.
• Conduct regular site visits (min twice monthly) with travel and overnight stays as needed.
• Lead maintenance service delivery, manage vendor performance and contracts.
• Oversee budgets (Opex/Capex) and forecasting for the Geo using tools like Service Channel.

Skills

Facilities management

Vendor management

Budgeting

Stakeholder collaboration

Site inspection

Education

Engineering degree

Tools

ServiceChannel

Job description

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Facilities Manager

London, England, United Kingdom Corporate Functions

In Places RE&D, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s corporate and retail workplaces and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

Description

As a Facilities Manager for Apple's retail stores across the UK, you will be instrumental in ensuring they operate as outstanding spaces, consistently delivering high-quality environments for our customers and teams. This role requires a proactive leader with a proven track record in facilities management, capable of overseeing all aspects of store maintenance, operations, and strategic improvements across a dynamic retail portfolio. You will drive operational excellence, manage budgets, lead vendor relationships, and collaborate cross-functionally to uphold Apple's high standards of quality and design.

Responsibilities

• Oversee all facilities services for Apple retail stores throughout the UK, with the role capable of expanding to other retail regions and non-retail sites as required.
• Deliver comprehensive facilities reports, conduct audits, and oversee the daily operational administration of work orders.
• Proactively engage with and support Retail stores, ensuring their operational needs are consistently met.
• Conduct routinely scheduled, structured site visits (minimum twice a month) to each assigned store location , with flexibility for frequent travel and overnight stays required, to identify and address facility issues, perform comprehensive service reviews, and oversee major work.
• Diagnose, handle, and resolve maintenance issues quickly and efficiently, including prioritizing and assigning repairs.
• Support store acceptance and turnover of various projects and programs through oversight of commissioning agents and contractors.
• Collaborate with and directly manage a diverse range of vendors, suppliers, general contractors, consultants, and maintenance service providers.
• Ensure successful delivery of contracted maintenance services, managing performance through work order systems, regular check-ins, store tours, and fiscal evaluations.
• Lead competitive bidding processes and assist in the negotiation of Statements of Work (SOWs), CPSAs, and project-specific contracts.
• Responsible for Opex and Capex budget creation, management, and forecasting for the respective Geo, utilizing tools such as Service Channel.
• Drive functional and operational excellence across all projects and programs by providing consistent feedback to cross-functional teams including Real Estate, Design, Innovation, Standards, Merchandising, Direct Sourcing, Security, and IS&T.
• Provide continuous feedback to Development and RDDM design teams to improve building functionality and material selection.
• Lead facilities support employees and contractors, ensuring timely and cost-effective delivery of operations services.
• Coordinate effective responses to emergency situations that may impact store operations.

Minimum Qualifications

• Extensive experience in facilities management, with a demonstrated focus on delivering and/or maintaining outstanding retail stores or workplaces.
• Proven ability to collaborate with internal and external stakeholders to create and closely monitor comprehensive Preventative Maintenance plans.
• Experience building and maintaining strong relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.
• Significant expertise in the upkeep and function of buildings, including complex building systems (e.g., electrical, mechanical, plumbing, controls, fire-alarm).
• Expertise in the planning, scheduling, budgeting, resourcing, and execution of a wide range of technical services (e.g., janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services).
• Proven communication and supervisory skills, with experience working effectively across various levels of an organization.
• Ability to handle customer service issues involving employees in a professional and positive manner.
• Ability to balance operational risk and investment trade-offs, consistently seeking the highest quality and design at the best value.
• Must be centrally located within a major hub of retail stores to facilitate frequent site visits and support maintenance across assigned stores (minimum twice a month).
• Ability to travel extensively within the UK and to other locations as needed

Preferred Qualifications

• Experience in Facilities Management in a Retail environment
• Bachelor’s Engineering degree in Mechanical, Electrical, Industrial, or Construction Management.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more

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